This is about some ideas and solutions around people and performance and it is about Teamwork and Collaboration!
Typical recommendations about what to do tend to go along the same lines, like these Top 10 Drivers of Employee Engagement Globally (from TowersPerrin, 2009):
- Senior management sincerely interested in employee well-being
- Improved my skills and capabilities over the last year
- Organization’s reputation for social responsibility
- Input into decision making in my department
- Organization quickly resolves customer concerns
- Set high personal standards
- Have excellent career advancement opportunities
- Enjoy challenging work assignments that broaden skills
- Good relationship with supervisor
- Organization encourages innovative thinking
Note that the above says little about how teamwork, and especially cross-functional or interdepartmental teamwork, can help involve and engage people in shared goals and missions.
Yet we know that people working together – actively engaging with others to focus on accomplishing an important result – is a very strong motivator of individual performance and something which generates collective engagement. Peer support is a powerful driver of accomplishment, so doing things to generate more acceptance and a shared mission among people can be really helpful. Corporate team building is a missing ingredient in many organizations work process improvement strategies.
What is surprising as well as disappointing is that 42% of US HR executives – today — still have “reducing headcount” as their top priority! (from Deloitte’s Talent Pulse, July 2009) We hear this in reading about the lack of senior management support for recruitment efforts, for example. We see it in the way training for workplace improvement is budgeted.
“Improving organizational performance” was not even on the list of things to do! Yet 65% of these HR Execs are highly or very-highly concerned about losing high-potential performers in the year the recession ends and many see it now (26%) and many employers have done NOTHING to plan for when the economy recovers and few HR execs seem to understand the negative impacts! (Deloitte)
Companies are spending on new hire training to get them up to speed on systems and processes. Little is being spent on workplace improvements and little is being done to involve people in generating ideas for improvement. The former National Association of Suggestion Systems is now the Employee Involvement Association (http://www.eianet.org) and the website was copyright 2006 and no meetings were listed on their website. It still exists, but there does not appear to be a LOT of activity around involvement and improvement.
Collaboration generates better ideas as well as engagement
Employers need to demonstrate to the workers that people are important in their organizations and that it is important that people feel part of the team. Pay and all those other attractors are important, but as attractors. To generate performance, people need to feel that their efforts are appreciated and recognized.
The real leverage comes from improving teamwork and collaboration between departments. That is where lots of improvements in overall effectiveness can be found, but capturing these opportunities and implementing change and improvement is difficult as well as political, in many cases.
Interdepartmental Collaboration is an oxymoron – two words that do not go together well.
Interdepartmental Collaboration is an oxymoron in most organizations
Today’s organizational complexities make it very difficult for even highly effective leaders to motivate people and effectively implement improvements with team involvement. It takes team perspective and alignment to get things done in most cases. But pressures to produce will often lead to tops-down initiatives driven into the workplace – behaviors known to generate resistance and a variety of other negative impacts.
What to do? Here are a few ideas:
- Discover some initiatives that support inter-disciplinary or cross-functional teamwork and engage people in a vision and focus on accomplishments.
- Ask people to define what inter-departmental initiatives might have significant performance improvement impacts.
- Identify the key steps in implementing results and develop some form of checklist of critical activities. A variety of these exist but the best will generally come from an analysis of the key steps taken in the most successful previous successes in your own organization. Each culture is different and there is no silver bullet in terms of how things get done within each company. The best predictor of future success is the successful past behavior.
- Minimize the perceived risk of involvement and allow the activity to generate peer support and recognition
- Provide for a variety of intrinsic motivators. Do not just rely on extrinsic ones.
- Look for a myriad of ways that management can show support – both the managers of the group as well as the managers of the managers. Get lots of recognition for the activity of trying to improve.
- Look to manage the roadblocks and anticipate the problems that they might have in implementing changes.
- Find some budget for support. Don’t allow financial needs to delay movement forward, since momentum and enthusiasm will be lost.
What are YOUR ideas about making these improvements?
Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant. Connect with Scott on Google+ – you can reach Scott at firstname.lastname@example.org
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