Dis-Un-Engagement? Really? Yep!
I was reading all the comments on a long LinkedIn thread – “I’m looking for ideas on how to improve employee engagement? Any ideas will be greatly appreciated” and saw Judi Adams’ starting comment, “As you know, each person has different needs so there is no one bullet solution” and I had one of my occasional “odd thoughts.”
“Bullet” reminded me of a gun which linked over to Bob Mager’s work on performance and one of his test questions as to the need for training or something else:
“If you put a gun to their head, could they do it?”
The context of Mager’s thought is that if they COULD do it, then it is not a skill that needs to be trained but a behavior that needs to be “motivated.”
Thus, I wonder if we could “put a gun to the heads” of the “dis-engaged” and come up with THE relevant and actionable list of all of the things that would need to be present for people to feel more involvement, engagement and ownership. And we should do ONE list for each supervisor of a workgroup or each manager of a department get their people together to brainstorm ideas. Having HR generate an overall list of these things for the company would be totally inappropriate and would actually work against the un-engagement process that I suggest, Let each workgroup have the ownership – involvement of putting their list together. No other way will really work; they need some “sweat equity” involvement in this initiative to become engaged in the process and involved in the implementation.
Doing things TO them will not get them involved. Do things WITH them.
I do something similar with my concept of Dis-Un-Empowerment feeling that one cannot empower people, that many people feel “un-empowered” and that managers can do many things to address and remove perceived and actual roadblocks and, thus, “Dis” them into irrelevance. Thus, Dis-Un-Empowerment.
The approach serves to get the “bad” ideas of the dis-engaged mixed in with the good ideas of the top performers with the result that we build in a lot of peer support among the group for making improvements along with getting involved because we have made improvements and visibly addressed those issues brought up as dis-engaging. Thus, we involve and engage the un-engaged!
I am wondering if a similar approach might be taken with the Un-Engaged, asking them what kinds of things are getting in the way of them feeling more ownership involvement and commitment and then using that list as a “To Do” list for the managers to address and change or improve.
Why can’t we simply be direct with the issue(s) and ask people for the Square Wheels that are not working smoothly and the Round Wheel ideas that already exist in the wagon?
I posted up something last June on this idea and wonder if anyone else has supporting ideas about how to accomplish this. I see it very closely aligned, from a facilitation standpoint, to our Roadblock Analysis process.
The idea is to get the whole list, process the list into actionable categories (sometimes having to delegate upward in the organization to solve) and generate the energy and involvement of the individuals to form teams and address, suggest and even implement ideas and solutions. It is a facilitated, group-oriented process that is involving by its very design.
By going onto the website and searching for “roadblock,” you can find all sorts of information, articles, tools and similar. See more that way.