Performance Management Company Blog

Ideas on People and Performance, Team Building, Motivation and Innovation

Month: July 2015

Amazing Continuous Improvement from Debriefing

One of my new customers is Novartis, who used my Lost Dutchman’s Gold Mine exercise with their scientists to look at issues of improving teamwork and collaboration and innovation successes. Two trainers and I talked on the phone for over an hour, debriefing some of the things they saw and framing up future deliveries around different desired outcomes. There are lots of possibilities around how to build the game into their existing team building courses as well as to look for ways to impact more of the interdepartmental issues.

Frankly, I absolutely love those kinds of conversations, since they often generate things that I might clarify better in the game’s instructional overview materials as well as new ways to frame ideas.

I wrote about how clients innovated the game in other blogs. INPO reframed the Best Practice metaphor of the TurboCharger to better emphasize the strategic planning theme for their desired outcomes, for example. And they also turned me on to the basic benefit of having a designated Devil’s Advocate to help an organization see other sides of the issues to improve implementation.

We’ve been playing with the design of Dutchman for over 20 years now and the metaphors in the design are pretty well-polished. One of the metaphors ties into planning and resource management issue. (You can find a detailed blog about issues of planning and optimizing here.)

As part of their resources, we make a Spare Tire available, with the storyline that it helps protect their vehicles against “Ice Shards,” sharp spikes of ice that can damage their tires. They are also told that, “Ice Shards are very rare.”

The reality is that Ice Shards never occur, and that the cost of that Spare Tire is the same as the cost of resources to manage one day in the Mine. Having a Spare Tire then actually costs them a full day of mining gold, since their resources are, in fact, “sufficient but limited.”

We also play with a FAKE Arctic Blast on Day 17. Teams can discover that there will be TWO Arctic Blasts that occur in the middle of the game. These cost the teams extra resources, which is no big deal if you plan for these to occur. With me tossing in that FAKE extra one on Day 17, nearly every team would run out of resources and die. They simply do not have sufficient cards to get back.

The idea I got from Jessica and Natasha was that I could add Ice Shards to that fake Arctic Blast, at least temporarily making a team feel that having that Spare Tire was a benefit. That feeling would be short-lived, though, as the Just Kidding words scrolled onto that slide, but it would also add a tidbit more to the potential discussions around strategic planning and resource management and similar.

The insight is that ideas for improvement are ongoing. One might think that, after 20+ years of designing and refining something that you would have taken care of all the different possibilities. But no, there are always new ideas and new ways of doing things. And work in the real world has even more of these, if we simply open our eyes and listen with both ears.

So, I share this idea for our existing LDGM customers who can email me and ask for this updated slide (or create your own in the powerpoints). And, I share this thought for those of you who are looking for a Most Excellent experiential team building exercise, one that focuses on collaboration between teams and that works with any size group.

(In this blog post, I get into a number of nuanced delivery ideas.)

You can see a bunch of our user testimonials in this slideshare program

LDGM Testimonial bubble Advantage Bank 100

Let us know if we can help your organization in any way. Our tools are simple to use and highly effective and you will find our pricing to be really reasonable.

Rent The Lost Dutchman's Gold Mine team building game

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

Teams, Teaming and Teamworking

There have been a number of articles around the idea that teamwork does not work to improve organizational performance. Teambuilding is seen as a complicated and expensive endeavor that does not pay off.

And I can see why people might say that, given some of the team bonding kinds of activities that many people label “teambuilding.” Just because people are active in some activity does not mean that their actions will actually improve organizational performance or increase collaboration. Team BONDING is not team BUILDING, not by a long shot.

If you follow #baaadteambuilding through google or twitter searching, you can see some of the things that a few of us working with team building tools have found SO bad as to deserve special tracking in twitter.

  • A “Bubble Bounce” in which everyone bundles up in bubble wrap to bounce off the floor and walls?
  • A PediCab tour of a city (good if everyone is physically fit and not handicapped, maybe, but what about the disabled)?
  • Pub Crawling (as if the people might not embarrass themselves or do something really stupid on what is legally company time), or (seriously)
  • Pin the Tail on the Donkey?

Team building should have impacts on actual workplace behavior, framing up innovation or change or collaboration. It should be focused on observable improvements, generating the commitment to change, and maybe even have some measurable impacts on results. It should not be viewed as “fun and games” or as social networking. Those might be nice to do, but hard to use for measuring a return on investment.

Hey! I will admit a vested interest in the issue, since I design and sell interactive exercises focused on issues of engagement and collaboration between teams. But there IS a lot of crap “training” out there calling itself teamwork — my particular pet peeves are things like Firewalking, Paintball and High Ropes courses. There are lots of similar “training events” that have few links to issues of people working together, interacting to define things to improve, collaborating to fix problems, etc.

Golf as team building? Sorry. Sure, golfers are known as great teammates and team play in golf all about working together for shared results. (Not!). Maybe when the players are boozing it up at the 19th hole or doing that pub-crawl thing, but not during play of the game, most certainly. Heck, you are not even supposed to talk much of the time!

Bowling? Maybe.
Cooking? Maybe.
Darts? (NO!)
Cat Bathing? (just kidding on that one…)

And, just now in twitter, I see where a company is offering up, “Ireland’s largest inflatable obstacle course, The Big Daddy.” Seriously, we are supposed to believe that bouncing through some inflatable challenge course is going to make us work together #morebetterfaster ? Sure, that might be fun, but I am guessing they don’t want obese people, pregnant women, wheelchairs, or people who carry knives and swords. But, like go-kart racing, it is framed as teambuilding.

Too many people ride as cowboys in their organizations. There are too many workplaces that reward individual performance and then expect people to work together and collaborate. In so many organizations, with lots of research supporting this, many of the people are not engaged. One should not expect much in the way of collaboration from those people who really do not care about their workplace or about shared results.

But we can motivate people in our organizations and workgroups. People want to work together if the situation can support it, and they want to feel successful and not be scared by the risks of performing.

Motivate people through success

In high performing workplaces, you will also see a collaborative culture where people work together to handle issues and solve problems. Granted, that approach may not work too well in places like Real Estate, Mortgage Lending or Stock Market sales, but we do see a strong need for collaboration and commitment where things like production or product design or customer service come into play.

Take any group of people, give them some common goals, measure them on shared performance, and allow them the ability to help each other and you have the basics for a workplace situation where teamwork will arise. Then, do some activity that demonstrates the benefit of collaboration on the overall results — something like, The Search for The Lost Dutchman’s Gold Mine.”

Then, debrief that activity and discuss the choices that people made along with the choices they COULD have made, link it to the issues they see in their own workplace, and allow them to make commitments to each other (peer support) and you are highly likely to see improvement (if there is a bit of followup after the session).

Think of all the activities that we engage in where real teamwork is absolutely essential to accomplishment.

And esprit de corps is most certainly higher in those places where people are involved and engaged and working together toward common goals.

Celebration plane color green

Teamwork not work? I don’t think so. Teamwork is ALL about group performance. And improvement is a continuous activity requiring visible support from the management team.

Sure, individuals can excel, but only through collaboration and engagement and motivation can we get a group of people to high levels of accomplishment and performance that they can celebrate and then continue to impact.

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant. 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: http://pinterest.com/scottsimmerman/

 

More Better Faster – Thoughts on collecting ideas for improvement with #morebetterfaster

There are a LOT of really good ideas out there focused on personal and organizational performance improvement. Some are thoughts about coaching other people or ideas around the concept of flow. There are many different collections of ideas about what best performers do differently such as these ideas from Dan Rockwell along with many other good thinkers.

There are instructional videos on a wide variety of personal improvement approaches and so many other resources. There are great videos on motivating people and generating teamwork and performance improvement like the TedX ones as well as YouTube.

So, I thought that I would start a hashtag collection using

#morebetterfaster

and twitter to see if we might generate a useful collection of ideas, articles, themes, tools, etc. Want to contribute?

square wheels lego image by scott simmerman

Feel free to pop in some twitter ideas with the hashtag, #morebetterfaster, and let’s see if we can make something useful.

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

Square Wheels® is a registered trademark of Performance Management Co.
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