Performance Management Company Blog

Ideas on People and Performance, Team Building, Motivation and Innovation

Month: November 2016

Involve. Engage. Motivate. The Supervisor!

The leverage point is the Supervisor for most things that are not systemic. So, since I was writing on this, I thought to also do a short poem:

The Square Wheels Project by Performance Management Company and Dr. Scott SimmermanNew hires take a few months to lose interest and motivation. And it is the Supervisor who can bring things back together. Give them some simple training and some tools to deal more effectively with performance, both the coaching of people and the facilitation of ideas. Implementation and ownership are keys to performance improvement.

The Square Wheels Project is a simple course on facilitating workplace engagement and involvement, designed for front-line managers.

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

Text:
Let’s recover what was lost. Let’s work NOT to be ”The Boss.”
Let’s put people back on track and motivation will come back

 

Engagement. Motivation. Innovation. The Critical Importance of Supervisors

WHO in your management team has the absolute most impact on profits? Please do not delude yourself with some belief that it is senior management. We know from all kinds of research that the ideas from top management take 2 to 3 years, in general, in order to be fully implemented in most medium to large organizations. And we also know that, “a desk is a dangerous place from which to view the world” (John LeCarre). Right? 😀

Okay, than it must be sales or engineering or manufacturing or something, right? Well maybe… But let me make the simple point that workers work and managers manage and who has the biggest impact on the workers working? Let me suggest that it is our lowly supervisor.

Supervisors! You know, the ones you had to promote because the other ones quit; that person who you promise to actually send to training one of these days when the workload drops some or you can get a relief person ready…

And what is their normal day like? Mostly, from our conversations and observations, they are covered up with obligations about summarizing results, solving problems, doing HR paperwork, dealing with angry customers or angry managers in other departments and, above all, attending meetings!

You can save them a lot of time by reducing meetings, or making them more effective and efficient and sending them information instead of telling them. And you can also impact them positively by giving them some job-skills with broad impacts.

And you cannot expect them to impact their people much if you do not allow them to interact with their people. (I read an article that showed that people working remotely had more manager contact than those located in the same office space.) And I believe that. Managing by Wandering Around is just not the norm these days, for sure.

Let me suggest that effective communications are also somewhat of a skills problem, that many people simply do NOT know how to facilitate effectively to involve and engage and motivate people. If you put a gun to their head, they simply could not do much better, so it is a SKILL issue and not simply one of motivation. And that lack of skill and the pressure to perform causes something like this in most workplaces:

Training for Facilitation Skills through The Square Wheels Project

I’ve been playing with the themes of Square Wheels® for over 20 years and they are a fabulous as well as easy to use way to involve and engage people in workplace improvement. What we have done with The Square Wheels Project is design an online training program to teach the techniques and share the tools.

Give us a try. Allow one of your supervisors to go through this course and network with our other users and with us about their issues and opportunities, and see if they will dramatically improve how things work in their organization,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

 

 

What is it with “Engagement?” Why can’t we drive it forward More Better Faster?

I was shocked and amazed to see, after we have spent billions of dollars on surveys and assessments and trainings of various kinds, that workplace engagement continues to be an issue and that only about a third of people seem to care about their workplaces.

It is amazing because there are thousands of books on leadership, amazing quantities of published works on organizational alignment and missions/visions, as well as how-to books like Good to Great and even way back to Managing Excellence-themed works — they all seem to show that the issue of generating shared expectations and teamwork looks pretty straightforward. Just DO It, right?!

But works such as Lenconi’s “The Trouble with Teams” shows that there are issues. Heck, an old article I read documented the ideas around Theory F, that FEAR was a good tool for managers to use to manage performance. (I mean, yeah it happens but to do it as a conscious strategy around workplace fear seems to be a reach!).

Gallup just published a report that showed that only 35% of male managers in the US are engaged in their jobs. Repeating: only 1/3 of males who are managing and leading other people are themselves engaged. (It is better for women – 41%, and it also shows that the teams working under women are also more engaged).

I remember an old one-liner, said to be Utah Jazz coach Frank Layton, talking with a talented but under-performing player: “Son, what is it with you? Is it ignorance or apathy?” to which the player supposedly responded, “Coach, I don’t know and I don’t care.”

Now whether or not the story is accurate, it does reach out to the issue that lots and lots of managers, supervisors and workers don’t seem to know or to care. So what can we do differently? Well, the answer to the engagement issue sure seems to be the involvement narrative. People that are told what to do simply push back; I know it and you know it because we all do it pretty naturally, almost biologically.

This is also supported by the idea that nobody ever washes a rental car. Talk to an owner of a rental car franchise to get some amazing war stories of what went out and what returned. Talk to someone who owns rental property. We simply cannot simply expect people who have no ownership to take the same responsibility as the ones who hold some proprietary interest in it.

There is a general lack of respect, and we have seen the number of people quitting their jobs to exceed the number who were terminated in the past. There are all sorts of issues around how people are treated, informed and involved:

  • Statistics find that 86% of engaged employees say they very often feel happy at work (against 11% of the disengaged). And, 45% of the engaged say they get a great deal of their life happiness from work (against 8% of the disengaged). (Gallup)
  • 46% of new hires leave their jobs within the first year, generally because of their managers and how they are treated
  • 63% of those who do not feel treated with respect intend to leave within 2 years (it is hard to capture data on those who actually do, but one can guess that they contribute at the “minimal expectations” level
  • Only 29% of UK employees believed their senior managers were sincerely interested in their well‐being; only 31% thought their senior managers communicated openly and honestly; only 3% thought their managers treated them as key parts of the organization and no fewer than 60% felt their senior managers treated them as just another organizational asset to be managed. (Towers Watson)

A Solution seems to be pretty simple:

Supervisors should be asking and listening. They should be asking their people for ideas about what needs to be improved to make their workplace more efficient and effective and those ideas should be considered for implementation. A solid approach to facilitation helps clarify the issues and opportunities, identify best practices and good ideas, and would help drive ownership involvement, teamwork and alignment to shared goals and expectations.

Is this a Perfect Solution? Probably not, because there is a lot of stuff cascading down from above that impacts motivation and morale and how things are prioritized. But does it make sense at the local level, where the supervisor interacts with the worker? Most certainly. This is the leverage point, but the supervisors generally do not have the skills to manage this and HR and T&T are generally too lean to offer much help.

The Square Wheels Project facilitation training for supervisors

What we are doing with The Square Wheels Project is teaching some simple, straightforward facilitation skills using an image that allows people to share their thoughts and ideas. We are sharing ideas about how to make these meetings highly interactive and effective, and suggesting how to structure the collection of ideas and the development of implementation strategies. And we are setting up a peer-coaching and peer-support approach to help supervisors actually move forward and do some things differently.

And we are keeping things very simple and straightforward: Show the image, ask tabletops for reactions and thoughts, identify some operating Square Wheels, select some to work on and generate some Round Wheels solutions. Implement.

We are focused on engagement, but we are also driving innovation, intrinsic motivation, teamwork and a lot of other positive team building and team bonding kinds of things. We will also support learners with ideas on managing roadblocks through a similarly engaging process.

Engagement Cannot Be Rocket Science. Involving people in workplace improvement ideas simply cannot be as hard as the big consulting firms, looking for the big consulting contracts, would make it appear. Ask, and Ye Shall Receive!

If you want to see more, go to www.TheSquareWheelsProject.com to view a short introductory video.

And if you would like to collaborate with us in some way, connect directly with me,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

 

Square Wheels, Dr. Seuss and “suck” or “muck?”

As we develop more and more thoughts on The Square Wheels Project, our course to teach facilitation and engagement skills to supervisors using an online LMS and our Square Wheels® tools, I will occasionally digress and do something like a Dr. Seuss poem around one of the images.

With this particular one, though, I could not decide on the best wording so I ask my team and of course, I got two different answers so I did up a third one to confuse things even more…

Let me know which of these you like best. Maybe Dan or Chris can set up a poll; that is beyond my pay grade, I think!

Anyway, here are one, two and three:

Square Wheels LEGO graphic images by Scott SimmermanSquare Wheels LEGO graphic images by Scott SimmermanSquare Wheels LEGO graphic images by Scott Simmerman

So, if you have a most liked, let me know.

The Square Wheels Project continues to roll along,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

 

Workplace FUN – ONE stupidly simple idea

Gallup just published a report that showed that only 35% of male managers in the US are engaged in their jobs. Let me repeat that — only 1/3 of males who are managing and leading other people are themselves engaged. (It is better for women, and it also shows that the teams working under women are also more engaged).

But WHAT IS THIS ABOUT? I mean, it does flow downhill and all that but is this even remotely acceptable? NO, in my belief system. How can those employees even be remotely satisfied if 2 of 3 managers don’t care?

I ginned this up for other purposes, but I will show it here since I think there is a leverage point around this somehow. I know it may offend a few people maybe, but there IS a reality here and most can agree that this IS a style of management:

Donkey Hotey's Trump Image and Samuel Goldwyn's quote

This quote was actually that of Samuel Goldwyn, the G in MGM Studios. But it does reflect a style of management that we see out there…

Today’s reality is that “this guy” is seen as a successful manager of people and a “good businessman.” The reality is meaningless; this is the perception and the model for leadership in the minds of many people.

I am not going to narrate much on this. But I will ask:

  • WHY is work not fun?
  • HOW can we shift the thinking of supervisors AWAY from “managing” — aka manipulating — and get them to be more involving and engaging?
  • How can we generate more RESPECT among people working together, thoughtfully, on shared goals and missions?

The TRUTH must be out there somewhere. The TRUST that we need for good working conditions can be developed. And we should be adding some FUN to how things work, not some gun. So, a little poem and the suggestion that you check out The Square Wheels Project, a stupidly simple training and development program focused on facilitating more asking and listening in any workplace.

#morebetterfaster Square Wheels fun poem

My personal goal is to leave a legacy with my Square Wheels® images and approach to involvement and create a learning space for managers to become more engaged in their own workplace improvement practices. The Manager IS the Motivator — who else can involve their people?

So we are trying to build a place where one can learn how to use simple tools to better involve and engage people in workplace improvement, a place that will help a supervisor build more effective communications and teamwork with their people. A place to learn, without the over-burden of Human Resources or Training Departments where one can get #morebetterfaster by simply spending 30 minutes in learning some new skills and supporting others,

 

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

Innovation and Thinking – Continuous Continuous Improvement

Innovation and continuous improvement are increasingly important issues for today’s business, with engagement, motivation and the resulting implementation being among the most critical components of future profitability. But there is also a concept in behavioral psychology called the “post-reinforcement pause” which occurs after a successful event.

In quality improvement, we heard about this expressed as, “Yes, we did our continuous improvement initiative.” meaning that it was accomplished and there was no further need to do anything more, that the box was now checked on the annual performance appraisal process.

NO!!!

Continuous improvement IS continuous. And the improvements made today, that DO need to be celebrated and recognized and which should be supportive of more efforts tomorrow, often get PAUSED. The incentive to do more slows or stops and we rest on our laurels.

NO!!!

Here is my thought, expressed in my illustrated thinking style:

Round Wheels of today become Square Wheels of tomorrow

Continuous Improvement is Continuous.

There are many things we can choose to do that can have widespread impacts on organizations. My thinking is that by changing the language of performance and innovation, we can change the thinking of people about communicating about issues and opportunities. Remember that the Round Wheels are already IN the wagon.

Seriously, For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

See more at https://www.facebook.com/SquareWheelsIllustrations/
Scott’s quips and quotes on Poems on The Workplace is here.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

Innovation and Thinking – Cognitive Dissonance and Creativity

There are plenty of good tools out there for generating new ideas and momentum about innovating in the workplace. And I would like to think that our Square Wheels approach is one of the good ones. We set the situation that the people are pushing the wagon with Square Wheels but the cargo represent better ideas for improving the journey. There are all sorts of linkages and it is really easy to facilitate a discussion of real workplace issues and opportunities.

The main illustration has evolved to look like this:

Square Wheels Facilitationand we are implementing our training program to teach supervisors and managers how to facilitate discussions and to involve and engage people for workplace improvement purposes. That all comes together at The Square Wheels Project, which will also have a social media back-end to allow people to share their experiences as well as coach each other to roll forward #MoreBetterFaster.

My newest thought for how to illustrate the benefits looks like this:

Brains, Square Wheels and Round Wheels, an image by Scott SimmermanMy goal is to get people to step back from their wagons and look for new or different or better ideas to make improvements. Perspective is a key to choosing to do things differently.

Your thoughts on this would be great! You can also check us out at TSWP to see how we are rolling all this forward. It is new and pretty thumpy at the moment but your ideas and feedback will be helpful in smoothing all things out and making this truly effective as a tool for organizational improvement, coaching and simple innovation,

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

 

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

 

 

 

 

Business Haiku with Square Wheels LEGO visuals

Here are five of my new business haiku poems, done using the newest LEGO versions of the Square Wheels® images. There are 15 or 20 of these completed, which I am posting up on Instagram. I am all energized because we are so close to going live with our course on facilitation tools and techniques for supervisors that also uses the Square Wheels main image as a tool for impacting engagement and motivation.

So here are a few of these, which I hope you will like. I tied each to the landing page of the new course, which should go live this week (Nov. 1, 2016). The course, and the social media backend, is not perfect but it sure is good!

Square Wheels haiku of engagement and innovationSquare Wheels haiku - image by Scott SimmermanSquare Wheels haiku - image by Scott SimmermanSquare Wheels haiku - image by Scott Simmerman Square Wheels haiku - image by Scott Simmerman

Let me know if you like these and you can certainly contribute a haiku of your own that I can illustrate,

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com


Scott’s blog on themes of People and Performance is here.

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

 

 

 

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