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Search results: "engage" (Page 1 of 28)

“It makes sense to us” – Thoughts on disengagement and customer service quality

A trip to the library should be enlightening, and I read a lot of books so I go at least twice a month. I usually have my card and the transaction process for checkout works fine. That is unless you bang up into a dis-engaged person running a rigid transaction processing system that is NOT customer oriented.

I had a book on reserve that had a pickup deadline and I was returning that day from a camping trip, pretty scruffy as well as somewhat disorganized, but certainly relaxed. Then I made the mistake in thinking that just because I was a regular customer to this small branch, the transactions could be accomplished without my library card.

I thus went into the library with:

  • a book checked out in my name (it was a science book – who reads those?)
  • a book reserved on the shelf with my name
  • no wallet, it being temporarily lost among all my camping gear that was on the floor of the garage, so no picture ID or library card.

So, could we simply do this transaction? Nope. I was required to have a picture ID. They said that someone could have stolen the book I was returning to pretend they were me so that they could steal a book that no one would know that I had reserved. (That somehow made sense to them and I guess there must be a big black market in stolen library books by friends of people who get books from the local library that I am unaware of.)

They also call this their Privacy Policy, as if there was some aspect of my personal privacy that they were protecting.

And when I asked them to comment about the policy, one that focuses only processing and handling transactions and not on helping customers, one of them said that they like it as it is and that, “It makes sense to us.”

(The library management, BTW, drives the policy and the supervisor was no more helpful than the clerk. Even showing her a picture of my mother’s driving license (Mom is 98 and does not drive, but her ID is valid) and with the same last name was not sufficient to indicate my probable personal identity, nor was the fact that my phone list shows “OWNER – Scott Simmerman” as the first entry in the numbers and it requires my thumbprint to even open the phone!)

Image of customer dissatisfaction policy

“It makes sense to us!'”

Really? Does that process make sense to customers? I mean, what is my exposure here from a privacy standpoint? The Federal Government set up a commission that is demanding the states release voter names and social security numbers and addresses and voting affiliations and voting history to supposedly prevent future in-person voter fraud (which exists in a tiny percentage) but my LIBRARIAN is going to protect by privacy by not lending out a reserved book in my name without a picture ID?

How would any potential thief even know that the requested book was in my name on the shelf? And some internal thief could certainly just take the book and walk out if the marketplace was that lucrative for stolen library books, right?

Solution:

A simple solution is that the leadership of the library would be to get the clerks to improve their service by calling the customers by name.

I see the person that cuts my hair a lot less than my library visits and THEY always call me by name… That is a fairly common thing and positive thing for organizations with a small customer base and repeat customers.

The team should realize that some reasonable security is important, but that some judgement can also apply. I just put a picture of my drivers’ license on my phone (there was one on there but with 30,000 images, I simply could not find it quickly). And, I am asking each clerk to repeat back my account number when I check out a book. I am thinking of testing the system again without a proper ID…

The leadership should allow their people to act with judgement and sort through the situation logically and allow intelligent and reasonable deviations from their policies, procedures, rules and regulations. They could have asked me for some history of what I had borrowed in the past, or my address or phone. But they made NO attempt to think through how I might be verified. They simply said NO.

The library is not the DMV, where people might be trying to get fake IDs. It is The Library! They have books and tapes, not jewelry or gold coins. Nobody is trying to really steal from them, are they?

The leadership could CHOOSE to do things differently and the management could dis-un-empower the clerks to deal with their taxpaying customers in a bit more friendly way.They should not have stupid, inflexible systems that frustrate their taxpaying customers or their employees.

I am also publishing a short letter on this in the local newspaper, since I cannot be the only person this has happened to and we DO pay for their books, building and salaries, right?

I also came back to this and redid the graphic just a little. They really DO need to have some Disruptive Engagement and arrive at a  better customer service quality standard. Processing and handling transactions is NOT service quality, meeting expectations actually defines it. Managers need to have policies that empower people to make good decisions, not simply defend a bad policy!

positive disruptive engagement and customer service empwerment

 

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+

You can reach Scott at scott@squarewheels.com

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

 

 

Positive Disruptive Employee Engagement for Innovation and Motivation

It is funny, if you google the word DISRUPTIVE, most of the associated descriptive links will be on negative things and that the main positive framework is the link to Disruptive Innovation, where it spins around to be The Good Thing.

When I use the term, “Disruptive Engagement,” many people’s’ first reactions seem to be that it must mean chaos and that chaos is bad. On the other hand, what we are framing is the positive aspect of active employee involvement that will be generated from the bottoms up, from the interactions and ideas of workers and supervisors. Disruptive impacts are on the corporate control and management systems that are generally working against engagement.

 

Let me reframe that:

Positive Disruptive Employee Engagement will actually translate to active involvement, intrinsic motivation, facilitative behavior by supervisors and managers, and a broad swath of innovation from a wide variety of hands-on perspectives. If you will step back from your organizational wagon, you are likely to identify Best Practices.

Best Practices are those things that a few people are actually doing that makes them exemplary performers. Some people are exemplary performers because — wait for it… They do things differently than everybody else!

Translating to my lexicon, exemplary performers generally use Round Wheels in a world full of Square ones. They choose to do things differently. They have developed a more efficient or more effective ways to do things. Often, they break — sorry, BEND — the existing rules, policies and procedures to do things #morebetterfaster than other people. And the absolutely crazy thing is that most managers are not really sure what these performers actually do. And few other workers ever bother to try to model those behaviors and actions and processes.

Those old Square Wheels® continue to thump and bump, predictably and safely unless we decide to look about doing things differently. People cannot make different choices if they do not have considered alternatives, and those will not come from sitting around doing the same old, same old. The need is for perspective, along with a desire to do things differently, which comes from cognitive dissonance.

illustrated quote of Leonardo da Vinci using Square Wheels

Recognize that we need to actively search for opportunities for improvement and better ideas, and not just sit around expecting things to change because someone else will change them.

If not YOU, who? If not NOW, when?

“If it is to be, it is up to me,” should be the mantra of all supervisors everywhere, along with the recognition that there is NOT going to be a lot of help from elsewhere to get things done, to motivate people or to make the improvements that are necessary to continue the innovation and productivity improvement prospects. Supervisors are pretty much on their own when it comes to people development and process improvement and motivation in most organizations.

What I am proposing here is for people to step back from the wagon and look at how things are working and what possibilities exist. Supervisors can ask the questions and listen for the ideas, proposing that people consider different alternatives and choices in what they do.

But the ideas come from the people and are not simply more stuff rolling downhill from somewhere else. The supervisor facilitates, rather than lectures. The participants discuss their issues of possibilities, fear of risk-taking, problems of implementation and the issues surrounding peer support and teamwork.

The ideas are around changing perceptions about possibilities and about shared learning around choices. The skills needed are straightforward and focus on asking for ideas, asking for commitment and asking about progress as things roll forward. Problems are around generating active ownership of the improvement ideas and managing actual and perceived roadblocks to implementation.

Can’t we all just work together to get things done?

 

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

Scott and Dan Stones built The Square Wheels Project as an LMS, sharing tools and training to support Disruptive Engagement in the workplace.

Visit The Square Wheels Project at www.TheSquareWheelsProject.com

Connect with Scott on Google+

You can reach Scott at scott@squarewheels.com

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

 

 

Dr. Seuss on Disruptive Engagement

Even Dr. Seuss would understand about the issues and opportunities around the positive impacts of supervisors leading more active involvement to make impacts on people and performance. The data are simply so clear that people DO have ideas for improvement but that no one in the organization facilitates the process of capturing those ideas. Thus, there are large gaps in innovation and quality and productivity because possibilities simply are not realized.

I’ve blogged elsewhere about the general idea of Disruptive Engagement but I thought that one image, simplifying to the stupidly understandable level, might generate some actual thinking about choices and doing things differently! (grin)

The Square Wheels Project Dr. Seuss framework

People have ideas for improvement, the Round Wheels are already in the wagon. But they interact with their supervisors, who generally choose to NOT do things differently because of risk or time or task interference or the lack of collaboration from other departments. “I’m here from Human Resources to help you,” is such a “reality joke” in so many places because they are structurally unable to help, too.

If things are going to improve, it is going to be the people who choose to improve things. And it is going to come from increased collaboration and alignment to shared goals. Do some effective team building (see why I hate outdoor activities)!

Facilitate Dis-UN-engagement and Dis-UN-empowerment with your people by choosing to actively involve them in some workplace improvement activities. Visit The Square Wheels Project for some simple tools and support,

 

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

Scott and Dan Stones built The Square Wheels Project as an LMS, sharing tools and training to support Disruptive Engagement in the workplace.

Visit The Square Wheels Project at www.TheSquareWheelsProject.com

 
Connect with Scott on Google+

You can reach Scott at scott@squarewheels.com


Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

Disruptive Engagement – 6 Blogs and 4 Illustrations

Engagement is anchored to empowerment, and organizations need dis-un-engaged and dis-un-empowered supervisors in order to optimize performance and productivity. I say this simply because supervisors manage workers and workers do all the work and because data after data show that un-engagement and un-empowerment are two main themes of so many workplaces.Disruptive Engagement and Empowerment Square Wheels image

As I thought about how corporate engagement is generally run, it seemed to me that more local control would allow more impacts, that more supervisor control at the workplace level might offer more opportunities to impact active involvement and actually involve and empower people. Too much seemed to be driven tops-down rather than bottoms up. So, I detailed my thoughts in an article about thinking locally:

Engagement – Think Local, Act Local

And that writing started me thinking about the whole negative reality of tops-down, corporate “engagement” that my 40 years of business management work has never shown to work very well. The thought was that disrupting this approach might be interesting.

Corporate Engagement Hasn’t Worked – Why not try Disruptive Engagement?

So, what IS Disruptive Engagement? Nothing fancy. It is simply about allowing the supervisors and managers to remove the things that their people perceive to be getting in the way of improving their workplaces. Often these are perceived roadblocks, more than real ones and Best Practices will show that the solutions are often already in place and working in isolated cases.

Disruptive engagement supervisors and motivation

Well, That got me thinking about what to actually do to accomplish this kind of initiative. The ideas already exist and it is more about developing a culture that does a better job of minimizing fear and optimizing discussions.

Disruptive Engagement, Supervisors, Empowerment and Performance Improvement

But a reality are the issues of allowing the supervisors the time and ability to actually do things differently. There is simply so much task interference from meetings and reports and measurements and other factors to really allow them the coaching time or the time to facilitate implementation of ideas.

FREE The Supervisor – thoughts on Disruptive Positive Active Engagement

and

The Hubcap Report – a note on Task Interference and Supervisors

What we need are good conversations and the improvement of facilitation skills to better actively involve workers.

Radical Candor and Disruptive Engagement

The solution actually does appear to be relatively simple and straightforward, if organizations really consider these issues of engagement, motivation, empowerment, innovation, and teamwork to be of importance. It sure seems like they are important, so why do we choose to not do things differently? We talk and talk and measure and measure and meet and meet but seldom have any direct contact or influence on the workers.

Disruptive Engagement and Radical Candor by Scott Simmerman

Why can’t we do this?

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+

You can reach Scott at scott@squarewheels.com

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

 

FREE The Supervisor – thoughts on Disruptive Positive Active Engagement

Free The Supervisor might be my new chant as I continue to research and discuss and consider the reality of most workplaces. In a simple phrase, “They Get Pressed.”

Remember – The ONLY people who actually produce any income for an organization are the workers. All of the management function as overhead costs. And who actually manages the workers?

Here is a defined, analyzed, job and task description of the job of Supervisor, from the ReferenceForBusiness.com website (abridged because it was WAY too long and detailed):

The Role of The Supervisor:

Supervisors play an important role in the business environment. Their primary job is to see that the work performed by employees is completed on time and at the highest level of quality. In order to complete this task, they must know the production process and have an understanding of human behavior. Theirs is a pressure-filled job.

It is their job to write reports, letters, memos, performance appraisals, and the gamut of documents that businesses need to operate. They must be equally comfortable in communicating with chief executive officers and assemblyline production workers. They must be able to run effective meetings. They must carefully monitor the organization’s goals, strategies, tactics, and production schedules. They must be cognizant of union rules where applicable. They must be trainers, confidants, computer experts, goal setters—in short, supervisors must be well-rounded employees who are willing to accept the responsibilities required to keep a company running.

Job duties include

Supervisor as Communicator.
Supervisor as Trainer.
Supervisor as Student.
Supervisor as Goal Setter.
Supervisor as Evaluator.
Supervisor as Human Resources Specialist.
Supervisor as Computer Expert.
Supervisor as Producer.
Supervisor as Adviser.
Supervisor as Idea Champion.
Supervisor as Environmental Watchdog.
Supervisor as International Manager.

But, as I shared in other articles and blogs, and despite corporations spending billions of dollars in survey fees and executive and management time focused on improving active involvement and motivating the workers to improve productivity and performance, the Supervisors still do not apparently get it, since results do not improve. Let’s blame them for the performance problems, right?

No! Let’s look at task interference, our measurement and expectation systems, what we give feedback about from the management team (if asked about engagement once every few months, you can expect a focus on engagement every few months…).

I keep hearing about EMPOWERMENT as a driver of engagement, yet a simple observation will show that most people in most organizations are un-empowered. So, who will do the DIS-un-empowerment and focus on the removal of perceived and actual roadblocks other than The Supervisor? (Certainly not HR!)

SO.

  • Why not try to make the Supervisors a bit less constrained and a lot more able to do what they want to do in regards to actively involving their people, building teams, solving workplace improvement issues and things like that?
  • Why not look to FREE them up from some of those duties listed above. Let’s do away with performance appraisals (by any name) and let’s reduce the clerical burden.
  • Let’s free them up from all the administrative minuscule and even give them some training. Let’s give them more skills and more confidence to use those skills through support from their managers.
  • Let’s make them more like Facilitators than Bosses (since BOSS spelled-backwards is self-explanatory).

Disruptive engagement supervisors and motivation

There is no one simple way to do this; there are lots of ways to do this but we have to make the choice to make things happen. Look, the very brave supervisors already do this now, and you know who they are. They are the ones with the exemplary results. I mean, how else can you explain those results?

Taking a quote from Conant, “Behold the Supervisor who, like the turtle, only makes progress when he sticks his neck out.

Let’s get the supervisors and their people to break the things that are already broken and get more motivated because they can fix things and make improvements,

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+

You can reach Scott at scott@squarewheels.com

 

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

Disruptive Engagement, Supervisors, Empowerment and Performance Improvement

I listened to a great presentation yesterday by Mercer on managing engagement, the need to focus on key metrics but the reality of driving behavior at the very bottom of the organization, which is what engagement is. Nicely presented, with great graphics. And I look forward to getting a copy of the information, statistics and related materials.

On the other hand, it seemed to have nothing actionable. It focused on senior managers and HR and organizational statistics and surveys and never once directly mentioned the Supervisors, to my recollection, as being involved in this “involvement and empowerment and engagement stuff.”

It is totally clear that workers and supervisors and managers are basically un-involved and un-engaged in so many workplaces.  And it is management effectiveness AND the workplace environment that is behind this problem. It is NOT a “senior management leadership issue” that can be corrected with more surveys and more executive development.

To illustrate:

Gallup:

  • only ONE IN FOUR employees “strongly agree” that their supervisor provides meaningful feedback to them, that the feedback they receive helps them do better work.
  • Only 21% of employees strongly agree that their performance is managed in a way that motivates them to do outstanding work.

DDI reported

  • 87% of first-time supervisors feel frustrated, anxious and uncertain about their new role
  • Only 11% said they were groomed for that role through some developmental training or program.

Rick Bell shared some statistics in the March issue of Workforce magazine about how badly workers are being supervised

  • 35% of US workers would forgo a raise to see their boss fired
  • 44% of employees say they have been emotionally or physically abused by a supervisor
  • 3 of 4 workers say that their boss is the worst / most stressful part of the job

Again:

It is NOT a “senior management leadership issue” that can be
corrected with more surveys and more executive development.

The issue here is basic supervision, basic leadership at the front lines. People are uninvolved and frustrated, so the solutions are about Dis-un-engagement and Dis-un-empowerment. *

The solution requires involving workers in workplace improvement for both process improvement and more self-determination and personal growth. It is about demonstrating that the supervisor is actively listening and helping to implement ideas. It is about the workers and the management team removing roadblocks that are perceived to be operating that are blocking engagement and the ability to act empowered. Simply, it is about facilitation and feedback.

*Note – I do not believe that it is possible to directly engage or empower someone else. You cannot change their internal workings, directly. What you can do is address their perceived issues and determine what they think blocks their acting in a more involved manner. Roadblock removal is kind of like coaching, only it can be done in a group or team setting. It is accomplished by ASKING FOR THEIR PERCEPTIONS ABOUT HOW THINGS WORK and what they might try to do differently. Remember that “Nobody ever washes a rental car,” and that “Trust is the residue of promises fulfilled.”

The Square Wheels Project is a simple online training program focused on using the metaphor of Square Wheels® as a tool for communicating about issues and opportunities, and it is accomplished by teaching the supervisor basic facilitation skills and providing a simple and bombproof tool for leading discussions. It also supports these supervisors with peer-level communications about issues and questions and dealing with problems and politics.

The Solutions:

We do not share any silver bullets about how to fix these problems. You can see some additional thoughts around implementation in this other blog post. Every organization has its own blend of communications and cultural issues. But the removal of perceived roadblocks to implementing ideas for performance improvement is intrinsically motivation and a way to address common fears around implementing change. (See Dan Stones article about overcoming team fears here)

But, operationally, it looks something like this: Let people play with Round Wheels since they are currently operating on Square ones…

positive disruptive engagement and Square Wheels becomming round ones

So, without cost or training or doing anything but downloading two pdf files, go play with this idea. Below is the really simple explanation of how it works.

Print out the two card-based worksheets. (SWs One 2017 What Might Be Cards to Print and SWs One 2017 How Does Cards to Print)

Square Wheels card

 

 

 

 

 

Cut each of the pages above into 10 relatively similar-sized “business cards.”

1 – Give a “how does this represent how things really work” card (left) to each person in your meeting and have them discuss the image in small groups. Let them consider possibilities. Ask them to share their thoughts.

2 – After discussion, give one “what might be some of our Square Wheels” card to each person and then ask them for some of their thoughts.

3 – Process the ideas as you wish. Do not defend the status quo but consider these thoughts and ideas as possibilities. “What else?” is a good response.

If you like what you see, which might start out with some discussion about the problems of processes and leadership and teamwork and ideas in a general workplace situation and the transition into what some of the issues might be in your workplace, you will get some idea of the power of this metaphor for changing thinking, language and goal-directed performance improvement.

We have a variety of workplace improvement tools available for purchase, all framed around the idea of changing people’s perceptions and behavior, driving improved teamwork and communications, and generally working to disrupt the way things are and create a more positive workplace.

 For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com


Scott’s blog on themes of People and Performance is here.

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

Disruptive Engagement and Radical Candor by Scott Simmerman


The Performance Management Company blog is found at www.PerformanceManagementCompanyBlog.com

The Square Wheels Project is found on Udemy, and you can access this online supervisory facilitation skills training program, complete with downloadable powerpoint slides, printed handouts and other support materials at www.TheSquareWheelsProject.com

Dr. Scott Simmerman holds a doctorate degree in behavioral neurophysiology from The University of North Carolina at Chapel Hill and is a Certified Training Professional through the IAPPD and a Certified Professional Facilitator by the International Association of Facilitators. His LinkedIn bio is extensive and found at http://www.linkedin.com/in/scottsimmerman

Corporate Engagement Hasn’t Worked – Why not try Disruptive Engagement?

What is your reaction to these statements?

  • “I’m from Human Resources and I am here to help you.”
  • “I’m from Management and I am here to help you.”
  • “I’m from Training and I am here to help you.”

Most of us workers can probably name names and share lots of personal experiences about having received that kind of “support” in our workplaces, where all that help was not able to change much of anything. Outsiders cannot help insiders very much because of organizational dynamics, regardless of good intentions.

Tons of statistics show that engagement still stinks, workers feel un-respected and un-involved and motivation basically sucks in so many workplaces. We’ve spent 50 years trying to drive this stuff tops-down with little to show for it other than the costs of our good intentions. (And, sure, there are exceptions, but I am speaking to the generalities and commonalities so often observed and expensed.)

People are un-engaged, often actively so. What does it take to do some DIS-un-engagement? Not much, I think. Data says that people want to improve things. The manager should be the motivator, right?

We do lots of surveys with the intentions of making improvements – those initiatives are generally always positive. HR wants to have positive impacts, managers want to improve results and Training and Development really does want to improve skills., dynamics of leadership, and impact collaboration. But it is simply the case that few things driven from the top will make much of a difference at the bottom. Why?

“Nobody ever washes a rental car.”

It’s just basic human nature. Few people take good care of things that they do not own, and that same ownership applies to how they approach their jobs. Sure, if that rental car is completely trashed, they might clean it up a little so they are not embarrassed, but that does not translate to any kind of exceptional care. They would do things differently if they felt ownership. If people do not feel a sense of participative involvement, it should even surprise you that they do anything more than the minimum.

So, what DO you do? Maybe it is to look for ways to do things from the bottoms-up. Maybe that supervisor can change the nature of how they actively involve people in their workplaces, asking for ideas for improvement or for better ways to collaborate or share information or resources. They become facilitators, they involve and actively engage and support innovation and chaos.

People unmotivated for work

INvolving and engaging people for workplace improvement

Asking for ideas for workplace innovation and improvement

Implementation is chaos

There exists no proven process or designed formula for how to accomplish this; there are too many variables. But the simple, basic idea is that each supervisor take the responsibility for asking their people for workplace improvement ideas and facilitating discussions of possibilities. This generates ownership involvement and active participation. From those ideas, you then determine an approach or approaches to implement them, with the supervisor managing the resources of time and money and roadblocks and interdepartmental collaboration to allow the natural teams to generate some successes.

How to move forward? Do some facilitation skills training and discover and clarify how the best-implemented programs of improvement were accomplished within your organization in the past, since those best practices are more likely to align with the culture and feel more comfortable to people. (It is also useful to look at the failures and find the features of those initiatives that made it unsuccessful.) Learn from your organization and repeat the successes / avoid the failures.

implementation of disruptive engagement

I’ve been playing in organizational performance and people performance since 1978 with a degree in behavioral neuropsychology and I remain frustrated with how little progress has been made. We HAVE all the tools, but we do not seem able to get them into the hands of the people who need them most. Managers only manage, while supervisors supervise the actual work. It is the supervisors who need to understand the corporate goals and then have the ability to align the behavior of their workers to those goals and objectives.

Why is all this so hard? Why can’t we just ask for ideas and involve people in the improvements that they already want to make?

The Square Wheels Project is our newest attempt to put practical and effective tools into the hands of the supervisor so that they can involve and engage their people in the improvements that are possible. We have an online course in facilitation that includes powerpoints and handouts as well as a focus on teaching the skills.

Take a look at the opening page of the 30-minute course and see if something like this might work for you or someone you know. Consider trying the course as a pair of people to support each others’ learning and understanding and initial trials at generating impacts and conversations.

Contact me if you want a discount! Help me leave a legacy…

 

For the FUN of It!

Scott Simmerman 2016Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

One of the best teambuilding exercises in the world, as rated by his users, is The Search for The Lost Dutchman’s Gold Mine, which focuses on leadership, collaboration, alignment and focuses on implementing the collective performance optimization ideas.

Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

 

 

 

Mini-blog on Employee Engagement and Active Involvement – Trust and all that

I generally post up pretty complete thoughts and frameworks but this one is more of a blurt. If  you want me to do more of these, pass the word.

My friend Frank Navran said, “Trust is the residue of promises fulfilled.”

And I think that employee engagement ties solidly onto the tail of trust, in that you need to feel that there is a peer-group safety net to take the risk of showing that you care about the job and about the organization in many organizational cultures.

Workforce said that 1/3 of all employees would forego their raise to have their boss fired. How might that reflect on the likelihood of employee engagement and active involvement, one might think…

Maybe we need to look to do something differently. I mean, does this REALLY need much in the way of New Thinking to generate some alternative behaviors in most workgroups? Is this a Training Issue, or could people simply CHOOSE to do things differently?

The Square Wheels Project and Disruptive Engagement

Don’t Just DO Something; Stand There.

Choose to do some things that will actually generate some active involvement among the people in your workplace. Allow people to address some issues and to successfully implement changes and improvements, Those Round Wheels ARE already in the wagon,

 

For the FUN of It!

Scott Simmerman 2016Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on themes of People and Performance is here.

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

Radical Candor and Disruptive Engagement

Reading a review by Ted Kinni on Kim Scott’s book, Radical Candor, pushed me to publish this short post on impacting workplace performance through conversation and engagement. Her book is well grounded in the nightmare of many typical workplaces and how a lack of good conversations causes such harm.

As Ted writes, “Radical candor stems from Scott’s conviction that interpersonal relationships are the currency of management. “They determine whether you can fulfill your three responsibilities as a manager: 1) to create a culture of guidance (praise and criticism) that will keep everyone moving in the right direction; 2) to understand what motivates each person on your team well enough to avoid burnout or boredom and keep the team cohesive; and 3) to drive results collaboratively,” she writes.”

To deliver that radical candor, a manager must care personally and challenge directly; it is about giving a damn and caring about impacts. It is about coaching for improved workplace performance and sharing observations and feedback.

And this meshes with my thinking in other posts about the issues around issues of personal accountability and action (see If not you, WHO? If not now, WHEN? here). People need to step up, and this needs to happen at the worker / manager interface, not just at some middle-management level or by one of the executives. The real work of involvement and motivation and performance improvement gets done at the bottom of the organization, not from some tops-down kind of communication. And a failure to execute at the bottom will not be corrected with another million dollars spent on some organizational attitude survey.

The real work gets done at the bottom of the organization, face to face, and not tops-down.

Tops-down, Big Corporate Solutions simply do not work to improve much. Sure, for implementing radical organization-wide changes, some percentage of tops-down strategy improvement initiatives are eventually successful (maybe 40% after 3 years of focus). But with my 34 years in the people and performance business, nothing seems to have worked over the years in actually improving active involvement and engagement of the front-line workers, who continue to be about 1/3 engaged. And this after corporations have spent billions on surveys and other tops-down tools and consultants and messaging.

What is needed is some chaos. What is needed is some Disruptive Engagement* at the front lines. Why not allow the people who know what they could be doing differently to involve themselves in conversations with their manager about issues and opportunities. Sure, some of those ideas might clang, or they might need some support from other departments or above to implement.

But if we are not looking for solutions or challenging the way we are doing things, we are simply dying a slow death, one that makes a workplace an insufferable environment and one that stifles innovation and creativity. Let people’s ideas count for something!

Disruptive Engagement and Radical Candor by Scott Simmerman

The Round Wheels are already in the wagon!

So, encourage your managers and those around you to have some candid conversations around issues and opportunities. Let people suggest ideas for improvement. ALLOW them to be more involved and to work together to make things better, even though there may be some disruption of existing systems and processes.

You can find some simple tools and elegant instruction at The Square Wheels Project.

Scott Simmerman's Square Wheels Project for Performance Manaagement

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

* Disruptive Engagement can be loosely defined as allowing people to take a look at the issues and opportunities for identifying and implementing ideas for workplace improvement done at the very bottom of an organization, without the “helpful” control systems of HR or T&D or other more senior, bureaucratic groups. It  is somewhat analogous to Disruptive Innovation.

Links:

Review by Ted Kinni is here: https://www.strategy-business.com/article/Why-Managers-Cant-Skimp-on-Radical-Candor

Book by Kim Scott is here: http://us.macmillan.com/radicalcandor/kimscott/9781250103505/

If not you, WHO? If not now, WHEN?

Engagement – Think Local, Act Local

Engagement – Think Local, Act Local

I was reading an article on adapting things like HomeKit and Echo into the way people interact with their homes. Alexa is pretty cool, but there are issues around its inability to recognize voices and there have been instances of voices on TV actually telling the system to order products online and the reality that a burglar could simply tell the system to turn off security alarms. The point that author Seyi Fabode was making was that one of our most basic needs is for security and safety, both at home and in the workplace where so many of us spend so much time and emotional energy.

MY thinking about his thinking was framed around a workshop I attended by Brad Thomas with my local ATD group yesterday morning. Brad was focusing on the implementation of full-company engagement systems and his excellent talk was anchored somewhat to these local issues but mainly focused on the corporate commitment to generating and acting on large amounts of employee feedback to frame up issues and opportunities.

In that Big Picture Corporate Model, things needed to cascade down from the top and that HR departments had to rethink how they focused so that they could actually bring human resource capital into play for their operational counterparts, that they could not simply remain the paper pushers they are in so many places. HR needed a seat at the corporate boardroom table to focus on the people side of improvement initiatives. It seems like an awful amount of senior management engagement and systemic change was a requirement before ANY actions could occur.

And when you have, as I once did, senior executives out there saying (or believing) things like this about people / engagement / involvement and being actively working to generate innovative ideas:

“That’s like asking the vegetables how to design a refrigerator,”

you pretty much KNOW that you are not going to be successful working from the tops downward forward. (And, yes, there are senior managers who could not care less about employee involvement and ideas — we seem to have one in the White House if you need an example.)

These two things clanged for me about an hour ago. Big Corporate Solutions trying to solve the issues of the worker / supervisor interface. What could possibly go wrong? Well, as results seem to consistently show, pretty much everything… Overall, statistics seem to show that OD things look pretty much like this:

Corporate engagement programs don't work well

From this month’s issue of Workforce magazine (3/17), Rick Bell shared some  statistics and anchor points. Supervisors clearly improve their leadership and engagement skills. Some tops-down corporate program to improve overall engagement will simply not get traction:

• 35% of US workers would forgo a raise to see their boss fired

• 44% of employees say they have been emotionally or physically abused by a supervisor

• 3 of 4 workers say that their boss is the worst / most stressful part of the job

Other statistics supporting the idea of local control / local influence include:

• “Communication and connection are the cornerstone of relationships – a quarter to a third of employees believe their managers seldom or never listen to them, understand their issues, seek their input and ideas, or help them to resolve the issues and challenges they face. This persistent gap presents both a challenge and an opportunity to leaders and managers.” (Leadership Management Australasia’s LMA survey, April 2016)

• Only about 1 in 3 US managers are engaged in their jobs, and about 1 in 7 are actively DISENGAGED. Employees who are supervised by highly engaged managers are 59% more likely to be engaged than those supervised by actively disengaged managers. (Gallup)

Bell and others share these statistics, however, so there IS opportunity here if we can improve the interaction between workers and their managers. A short list of opportunities and benefits looks like this:

  • Managers are the Number 1 way that people feel supported by their organization
  • Managers influence 70% of the variance in employee engagement scores
  • Close to 60% of Americans say they would do a better job if they got along better with their boss
  • Close to 70% of those polled said they would be happier at work if they got along better with their boss, with the breakdown equal among men and women, but younger workers in their 20s and 30s were even higher (80%)
  • Over half (55%) of those polled, think they would be more successful in their career if they got along better with their boss
  • Only 4 in 10 of Americans will thank their boss on National Bosses Day with most believing that their boss wouldn’t care enough to bother
  • About 10% said they would use the day as an opportunity to talk to their boss and improve the relationship

——————————————–

Try this:

Have a conversation with someone who works in an organization and ask about how they feel they are being managed. I had two such conversations with people in my pool league two nights ago. Absolutely eye opening!

——————————————–

So, what IS a viable solution? Understand that the Big Corporate Improvement Program Initiatives seem doomed to fail unless organizations impact that supervisor / worker interface and make it more supporting and effective. And you can probably figure out that working to engage workers working for the 1 in 7 managers who are actively DIS-engaged within their own organization is simply a waste of money and resources.

Throw some mud at the wire fence!

Break away from the Big  Corporate Program Mentality and do some Guerilla Engagement. Give some of your better supervisors the tools they need to improve their effectiveness. Allow them to improve their interactions with their people and to improve their facilitation and involvement skills.

The Square Wheels Project is an online training program designed FOR SUPERVISORS who need some training and some tools to improve communications. The Spring Forward Monday Toolkit is a package of tools (handouts, powerpoints, posters and instructions) to give supervisors the framework for a series of meetings and implementation action plans for simple ideas for workplace improvement and innovation, to allow more teamwork and active involvement.

Square Wheels - How organizations really work Metaphor organizational improvement

The Square Wheels Project is not THE Solution to anything, but it does represent a most excellent alternative to the initiatives that are generally not working very well, a step forward in the effort to improve communications.

Square Wheels Project Draggin Slaying Supervisor

But some facilitation skills training can certainly help your managers to become better motivators and better leaders. Help them lead on-site workplace innovation and improvement initiatives at the very bottom-most layer of your organization, where most things are actually happening. Do things differently and let them lead!

Solve the small problems in simple ways, keeping a sense of safety and security in place with your supervisors feeling a minimal amount of risk for doing something differently. Look for some “small answers” to local issues and build things from the bottoms up. Make real improvements where you can, instead of looking for Big Answers from a distance.

Addendum: Since initially publishing these thoughts, I have begun to focus on a framework of Disruptive Engagement, which takes in much of this thinking and adds more data and rationale. You can find those blogs by clicking on the two images below.

Square Wheels by Scott Simmerman of Performance Management CompanyDisruptive Engagement and Radical Candor by Scott Simmerman

 

Our stupidly simple tools are designed help any manager get some really effective, performance-focused improvement conversations going using better facilitation skills and our metaphors, plus our online help and networking,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group


The two newer blogs can be found by clicking on the links above or by going to:

Corporate Engagement Hasn’t Worked – Why not try Disruptive Engagement?

or

Radical Candor and Disruptive Engagement

 

2017 – A Year of Choices, Engagement and Innovation

We are at the cusp of a new year and this tends to be the time when people consider new possibilities and new thoughts on doing things differently. In that context, let me wish you a Happy Round Wheel New Year and hope that you can give your people the gift of engagement and workplace happiness.

Here, I am working up some new initiatives, and writing a Square Wheels novel around workplace innovation and implementation, one that uses the themes of involving and engaging people for their innovation ideas as well as building on Robin Speculand‘s upcoming book on excellence in execution.

My efforts will work on the bottoms-up side of motivating people for improvement while his focus is on strategy implementation from the tops down. Both will combine in the intrigue and challenge of implementing workplace change in a difficult environment, with the requisite Spectator Sheep continually voicing their opposition to anything new and the Mavericks looking to fight the systems and processes because they do not work smoothly.

The leverage point is that interface between Brad, the manager, and Paula, the consultant. Brad is frustrated, that typical motivator for change, and Paula has untried, simple, engaging approaches to involve and align work teams.

Wrapping it around two illustrations for this Happy Round Wheel New Year, it looks like this:

The Square Wheels Project New Year image by Scott SimmermanThe Square Wheels Project New Year image by Scott Simmerman

DO have fun out there, and DO step back from the wagon and ask for ideas. What you gain is priceless: the active involvement and teamwork of people focused on implementing their own workplace improvement ideas. Generating the intrinsic motivation for self-improvement and team innovation. Improving leadership and trust through increasing organizational alignment to shared missions and goals.

The Square Wheels Project New Year image by Scott Simmerman

Make 2017 about continuous continuous improvement, since the round wheels of today will become the Square Wheels of tomorrow.

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

 

 

 

Involve. Engage. Motivate. The Supervisor!

The leverage point is the Supervisor for most things that are not systemic. So, since I was writing on this, I thought to also do a short poem:

The Square Wheels Project by Performance Management Company and Dr. Scott SimmermanNew hires take a few months to lose interest and motivation. And it is the Supervisor who can bring things back together. Give them some simple training and some tools to deal more effectively with performance, both the coaching of people and the facilitation of ideas. Implementation and ownership are keys to performance improvement.

The Square Wheels Project is a simple course on facilitating workplace engagement and involvement, designed for front-line managers.

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

Text:
Let’s recover what was lost. Let’s work NOT to be ”The Boss.”
Let’s put people back on track and motivation will come back

 

Engagement. Motivation. Innovation. The Critical Importance of Supervisors

WHO in your management team has the absolute most impact on profits? Please do not delude yourself with some belief that it is senior management. We know from all kinds of research that the ideas from top management take 2 to 3 years, in general, in order to be fully implemented in most medium to large organizations. And we also know that, “a desk is a dangerous place from which to view the world” (John LeCarre). Right? 😀

Okay, than it must be sales or engineering or manufacturing or something, right? Well maybe… But let me make the simple point that workers work and managers manage and who has the biggest impact on the workers working? Let me suggest that it is our lowly supervisor.

Supervisors! You know, the ones you had to promote because the other ones quit; that person who you promise to actually send to training one of these days when the workload drops some or you can get a relief person ready…

And what is their normal day like? Mostly, from our conversations and observations, they are covered up with obligations about summarizing results, solving problems, doing HR paperwork, dealing with angry customers or angry managers in other departments and, above all, attending meetings!

You can save them a lot of time by reducing meetings, or making them more effective and efficient and sending them information instead of telling them. And you can also impact them positively by giving them some job-skills with broad impacts.

And you cannot expect them to impact their people much if you do not allow them to interact with their people. (I read an article that showed that people working remotely had more manager contact than those located in the same office space.) And I believe that. Managing by Wandering Around is just not the norm these days, for sure.

Let me suggest that effective communications are also somewhat of a skills problem, that many people simply do NOT know how to facilitate effectively to involve and engage and motivate people. If you put a gun to their head, they simply could not do much better, so it is a SKILL issue and not simply one of motivation. And that lack of skill and the pressure to perform causes something like this in most workplaces:

Training for Facilitation Skills through The Square Wheels Project

I’ve been playing with the themes of Square Wheels® for over 20 years and they are a fabulous as well as easy to use way to involve and engage people in workplace improvement. What we have done with The Square Wheels Project is design an online training program to teach the techniques and share the tools.

Give us a try. Allow one of your supervisors to go through this course and network with our other users and with us about their issues and opportunities, and see if they will dramatically improve how things work in their organization,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

 

 

What is it with “Engagement?” Why can’t we drive it forward More Better Faster?

I was shocked and amazed to see, after we have spent billions of dollars on surveys and assessments and trainings of various kinds, that workplace engagement continues to be an issue and that only about a third of people seem to care about their workplaces.

It is amazing because there are thousands of books on leadership, amazing quantities of published works on organizational alignment and missions/visions, as well as how-to books like Good to Great and even way back to Managing Excellence-themed works — they all seem to show that the issue of generating shared expectations and teamwork looks pretty straightforward. Just DO It, right?!

But works such as Lenconi’s “The Trouble with Teams” shows that there are issues. Heck, an old article I read documented the ideas around Theory F, that FEAR was a good tool for managers to use to manage performance. (I mean, yeah it happens but to do it as a conscious strategy around workplace fear seems to be a reach!).

Gallup just published a report that showed that only 35% of male managers in the US are engaged in their jobs. Repeating: only 1/3 of males who are managing and leading other people are themselves engaged. (It is better for women – 41%, and it also shows that the teams working under women are also more engaged).

I remember an old one-liner, said to be Utah Jazz coach Frank Layton, talking with a talented but under-performing player: “Son, what is it with you? Is it ignorance or apathy?” to which the player supposedly responded, “Coach, I don’t know and I don’t care.”

Now whether or not the story is accurate, it does reach out to the issue that lots and lots of managers, supervisors and workers don’t seem to know or to care. So what can we do differently? Well, the answer to the engagement issue sure seems to be the involvement narrative. People that are told what to do simply push back; I know it and you know it because we all do it pretty naturally, almost biologically.

This is also supported by the idea that nobody ever washes a rental car. Talk to an owner of a rental car franchise to get some amazing war stories of what went out and what returned. Talk to someone who owns rental property. We simply cannot simply expect people who have no ownership to take the same responsibility as the ones who hold some proprietary interest in it.

There is a general lack of respect, and we have seen the number of people quitting their jobs to exceed the number who were terminated in the past. There are all sorts of issues around how people are treated, informed and involved:

  • Statistics find that 86% of engaged employees say they very often feel happy at work (against 11% of the disengaged). And, 45% of the engaged say they get a great deal of their life happiness from work (against 8% of the disengaged). (Gallup)
  • 46% of new hires leave their jobs within the first year, generally because of their managers and how they are treated
  • 63% of those who do not feel treated with respect intend to leave within 2 years (it is hard to capture data on those who actually do, but one can guess that they contribute at the “minimal expectations” level
  • Only 29% of UK employees believed their senior managers were sincerely interested in their well‐being; only 31% thought their senior managers communicated openly and honestly; only 3% thought their managers treated them as key parts of the organization and no fewer than 60% felt their senior managers treated them as just another organizational asset to be managed. (Towers Watson)

A Solution seems to be pretty simple:

Supervisors should be asking and listening. They should be asking their people for ideas about what needs to be improved to make their workplace more efficient and effective and those ideas should be considered for implementation. A solid approach to facilitation helps clarify the issues and opportunities, identify best practices and good ideas, and would help drive ownership involvement, teamwork and alignment to shared goals and expectations.

Is this a Perfect Solution? Probably not, because there is a lot of stuff cascading down from above that impacts motivation and morale and how things are prioritized. But does it make sense at the local level, where the supervisor interacts with the worker? Most certainly. This is the leverage point, but the supervisors generally do not have the skills to manage this and HR and T&T are generally too lean to offer much help.

The Square Wheels Project facilitation training for supervisors

What we are doing with The Square Wheels Project is teaching some simple, straightforward facilitation skills using an image that allows people to share their thoughts and ideas. We are sharing ideas about how to make these meetings highly interactive and effective, and suggesting how to structure the collection of ideas and the development of implementation strategies. And we are setting up a peer-coaching and peer-support approach to help supervisors actually move forward and do some things differently.

And we are keeping things very simple and straightforward: Show the image, ask tabletops for reactions and thoughts, identify some operating Square Wheels, select some to work on and generate some Round Wheels solutions. Implement.

We are focused on engagement, but we are also driving innovation, intrinsic motivation, teamwork and a lot of other positive team building and team bonding kinds of things. We will also support learners with ideas on managing roadblocks through a similarly engaging process.

Engagement Cannot Be Rocket Science. Involving people in workplace improvement ideas simply cannot be as hard as the big consulting firms, looking for the big consulting contracts, would make it appear. Ask, and Ye Shall Receive!

If you want to see more, go to www.TheSquareWheelsProject.com to view a short introductory video.

And if you would like to collaborate with us in some way, connect directly with me,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

 

Stupidly Simple Engagement and Motivation

One gets whacked in the head, but maybe not often enough. No, let me change that to say that workplace whacking should be a lot more common and that every manager of every manager should be whacking their people about this problem. At some point, realistically, you would think managers would finally step back and see the stunningly obvious reality of how things are not working in workplaces to engage and motivate people. Or not…

For what is probably my 40th year of viewing this same statistical reality, here we go again: Leadership Management Australasia’s LMA survey summary, April 2016 shared this stunning commentary:

Communication and connection are the cornerstone of relationships – a quarter to a third of employees believe their managers seldom or never listen to them, understand their issues, seek their input and ideas, or help them to resolve the issues and challenges they face. This persistent gap presents both a challenge and an opportunity to leaders and managers.

Seriously? Two-thirds of the workers (or more) in another national survey feel that communications in their workplaces stink? Still? This is what I remember addressing back in 1978 when I first started organizational consulting on people and performance.

What boggles my mind is that this is one of those “forever” problems. Is it a training issue? NO, because if you put a gun to the head of the manager and threatened to blow her brains out if she could not communicate, you would actually SEE her communicate with her people (this is the Bob Mager Test, not mine, so do not blame me for any workplace violence — it is just a metaphor! Do NOT bring a gun to your leadership development programs unless you are in Texas.)

This is NOT a skill issue; training is not needed. But it might be a “tools” issue, and that might be readily solved. So, here is my proposed solution to this global communications issue, with me trying to keep things stupidly simple and obvious:

Square Wheels LEGO poster of engagement and motivation

This persistent and incessant gap in communications is simply numbing.

The manager should be the motivator and the communicator. After all, who else has the connection to the workers?

This is such a persistent problem that we are going to develop an unnecessary but apparently critical actual online MOOC training course to teach people how to use this stupidly simple communications tool, the Square Wheels metaphor, complete with worksheets and training and collaborative support across a global community of people wanting to improve motivation and engagement. Overkill, probably.

But we are going to eliminate the excuses for people not talking,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

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