Some of Scott’s Thinking on employee engagement and the issues of innovation and change:
Change is a constant in the workplace: there is always something… Sometimes change appears to be happening too fast and sometimes it seems much too slow, given the business needs.
What I have been doing for 20+ years is teaching a VERY simple yet actionable model for understanding change, identifying leverage points and action plans and facilitating the process in such a way that the participants can identify things that they can do differently as well as engage others.
The key is to focus on employee engagement and ownership. If people are involved, they are more likely to be engaged and feel some sense of commitment to getting things done.
I use a simple tool, my Square Wheels illustrations and metaphor to set things up.
The wagon rolls on a set of wooden Square Wheels carrying a cargo of round rubber tires. The process continues this way because of a few different factors, such as the square wheels actually working (just like they always have), and the lack of perspective (“Don’t just DO something, Stand There!).
The reality is that stopping the process and implementing improvement takes time and is not always successful. Plus, the round wheels of today will invariably become the Square Wheels of tomorrow.
The intent of this facilitation is to involve people in stepping back from the wagon and seeing the obvious – the round wheels already exist and should be implemented to make long-term progress and not simply to meet the goals for today.
From there, I will often introduce the concept of Mud, the glop that gets in the way of moving forward. This can include organizational restraints (perceived and real), politics, culture or simply the difficulty in changing.
I show the wagon and the people up to their “axles” in this mess and how hard it is to make progress. For me, “mud” is a great metaphor and I use it with the theme, “Get out of the ditch and up on the road” to introduce the issue of choice and choices. We choose what we do. Deal with it. (“If it is to be, it is up to me!”)
(“Mud” can also be grinding paste, cement, and other things. On my website at www.squarewheels.com, you can also find recipes for making Gack out of things like Elmer’s Glue and borax – Gack is a gooey mess called a “colloidal suspension.”)
“The best “Mud Managers” do things differently. What is it they do?”
…is a great question to ask people, since it generates alternative behaviors and alternative thinking in their discussions, often anchored on best practices of the exemplary performers in the room at that time. (Peer coaching!)
At some point in the design, we will move toward my model of change, involving the current level of discomfort with the way things are now, the attractiveness of the vision of the future, the individual or groups’ previous history with change and the peer support for improvement.
These four things are all actionable and under some control of the manager. It can involve teamwork or simply group process techniques for identifying issues and opportunities. But once something (a process, generally) is anchored as a Square Wheel, it almost always generates an implementable round one — this nicely taps into the cognitive dissonance model of Festinger, I find.
Change does not have to be done TO people and is best done WITH them, having them involved in the different aspects of environmental and social support.
If you want to read more about this, you’ll find my article that includes these ideas, “Teaching the Caterpillar to Fly” at:
Plus, if you’d like to make any comment or discuss any of this, it would be most welcome.
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