This statement, above, describes the action that we have been teaching as a basic tool of innovation and change since the early 90s. Too often, we are so busy pushing and pulling the wagon, just like always, that we do not step back and look at things from a displaced perspective. Once we do, we can see that things are rolling on Square Wheels while the cargo of the wagon are round rubber tires.
Very often, people who perform better than others — the exemplary performers of any organization — will already be doing things differently than the others. The round wheels in so many situations are already identified and tested and implemented and refined. But the majority of the people, and especially the poor performers, just keep on keeping on and doing what they have always done and their Square Wheels remain in place.
Innovations can occur quite naturally. Some of us are nearly always looking for ways to do things differently so that it is easier. Tom Gilbert expanded on a framework of “laziness” back in the late 70s in his book, Human Competence. I have always liked that concept: Because we are naturally lazy, we will always be looking for the easiest and most efficient way to do things.
Why not look for the downhill route instead of pushing and pulling the wagon uphill (and sometimes through the mud)?
By involving and engaging people in the identification of the things not working smoothly and through the sharing of best practices and round wheels, we do a better job of engaging and involving the workforce. Engagement is a key to motivation and sustaining high performance. Or, putting the Round Wheels to use!
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