Over the years, I have come to deliver a detailed Introduction to our team building game, The Search for The Lost Dutchman’s Gold Mine.
Basically, I found that it was best to give a detailed overview, with a good bit of redundancy, so as to maximize understanding. In this way, the players could make the best decisions possible to maximize the results and have the fewest mistakes. Heck, I even found that by adding “Most Common Questions” as a slide set at the end of the Intro to review the key points that I had already made saved me delivery time, since those were questions commonly asked of me that delayed getting started.
My thoughts were around optimizing play and minimizing the dumb mistakes and being detailed enough to enable players to get a good start in the 15 minutes of planning time given. It was also found that by shortening or deleting things, such as the time spent in generating the suggested Team Roles, the disorganization caused them to take even longer in getting started. Having roles enabled them to listen to the instructions more carefully and allowed them to get moving with the planning right away.
My associates in India asked how they could take the normally 45 minute Intro and set-up and reduce it to 15 minutes because their client had “a tight schedule.” The thinking was that shortening it would have no impact on subsequent planning and play. They had this schedule for an upcoming session of 140 people:
- Intro and briefing – 15 minutes.
- Planning – 15 minutes
- Play– 50 minutes
- Break – 20 minutes and
- Debriefing – 50 minutes.
Well, I like challenges… So here are some thoughts about the dilemma:
Firstly: There are no really good, simple ideas on speeding things up. Generally, if you keep something out of the Intro, it either seems to generate a question that takes at least as long to answer or it creates a problem with misunderstanding.
My focus on delivery has been to generate an effective and efficient way to present the information so that players are clear at the start of planning. I have found it to be faster to go slower and be more redundant in the Introduction. That way, they make better decisions and play with better results and have fewer questions and run into less difficulty at the end.
My finding is that speeding up by shortening the Intro information can slow things down in different and unexpected ways or causes more mistakes and poorer play and all that…
Okay, some ideas:
Start on Time –
Demand that the session starts when scheduled and that everything is ready to go. Generally, this means doing it the very first thing in the morning. If there is breakfast, ensure that the hotel or center staff is there to help clear away the dishes and that there are stands around the room where plates can be taken. Have the tabletops all set up, including the tables for the Provisioner.
It is scary how often these “tight timing” sessions do not start on time. This is especially true if there is some manager that “needs to say a few things to the group before you get started.” I have lost 30 minutes or more from these “few minutes” while the content of that introduction could have been in an email to everyone.
If you are starting after lunch, be sure to have someone who works for you on the lunch floor pushing the timing so that people can come into the room. Make the room inviting, with music and a slide show of pictures or something similar. Get them in and KEEP them in until you are ready to go.
And, again, do not allow for a few minutes of “more introduction” by anyone other than a professional presenter who knows the meaning of “ending on time” for their part.
Do NOT play the game at night with alcoholic beverages. Those are disasters.
Team Roles –
One idea might be to not assign roles during the Intro and let teams figure that out during the planning. That saves a bit of time, but the teams will be less organized. Thus, decisions might take longer if roles are not clear.
However, if you do that, DO stress the selection of the team Trader but maybe not the others. Having one person be accountable for bringing resource cards to the Trading Post is critical to efficient delivery.
And DO separate the groups into distinct pods for large groups. My guess is that pods of 6 teams will play faster than pods of 10, although I have no data on that. I think it would be easier for the Provisioner to spot a team that is having trouble with a smaller pod, and thus direct help toward that tabletop.
Team Size –
In my experience, smaller teams play faster — if you can set up as groups of 4 players per table, the planning and the play will go faster. But that takes more support from your team of delivery people. It depends on how many support people you have but the more experienced help on the floor, the easier to solve problems.
(If you do that, use a different Team Roles Form than the one showing 6 job roles at the tables and in the slides.) Maybe have only the Leader, Trader, Analyst / Supply Expert and Collaborator…
Decisions of smaller tabletops will be faster and usually better — but they MUST understand all the rules and themes and issues.
For those of you with 24 people, having 6 teams of 4 will be faster than having 4 teams of 6, for example.
Floor Delivery Support –
You can trade off SUPPORT PEOPLE ON THE FLOOR against covering things in powerpoint Intro. The less you talk about, the more questions and the longer the “15 minutes of planning time” will take. This is especially true in a large group as in this session of 140.
If you do shorten the Intro, be SURE to have knowledgeable co-Expedition Leaders on the floor for each 3 or 4 teams. It will change the dynamics some…
My way of speeding things up is to have NO BREAK at the end of play – telling players that team play should allow individuals to take a break for bathroom or drinks during play. Cookies and coffee and the like can be in the room or even served to the tables by staff.
A “scheduled 20 minute break” (with 140 people) can run out to 30 minutes or more, which is very common with large groups. And it is probably the people last to arrive back that need the debriefing key learning points more than the others.
Large groups are much less manageable from a time perspective if they leave the room. Make them Break during the Play of the game, not afterwards. Make it impact their team, not you and the rest of the group!
Minimize the review of results. Focus on the differences between the high and low teams and ask if the higher performing teams had resources that they could have shared that would have generated MORE RESULTS FOR YOU — not a winning score for one team…
Do NOT show the Perfect Play summary of woulda-shoulda, but do focus on the fact that there were 3 Turbos that could be shared so that 3 teams could have used the Turbo to return in 4 days, as opposed to less than 3 (look at total TF Videos to see the number of Turbos available versus the number actually used (get that off the Tracking Forms at the Trading Post). THAT is probably the most important number for the entire group — that plus the days back early because of resource mis-management and bad planning decisions.
The Turbos are the Best Practices that generate better results with the same effort and they represent the leverage generated by collaboration among teams in the workplace. There were sufficient resources, but a good plan of action with engaged and involved teammates helped maximize results for the team — why not for the group? What would they need to do differently in the workplace…
I deliver the game as a learning event, not as a fun activity. Thus, for me, “The play of the game is an excuse to do a debriefing on choices, behaviors and the issues of engagement and collaboration.” Thus, I will demand that I have the full time allotted to the play and that we start on time
And I try not to lecture nearly as much as I try to allow tabletops to discuss specific issues and opportunities. I facilitate the game much more than I “teach” from it – their thoughts are more congruent to their issues than any idea that the game Expedition Leader might have.
If possible, I try to coach the most senior manager to engage people in a discussion. This is sometimes dangerous since their preferred style is to talk at the people, not engage them. I have had to cut off such attempts at “training” more than a few times, generally with something such as, “Why don’t’ you spend 5 minutes and discuss that key learning point at your tabletop?” (And then take back the control of the debriefing…)
Turbos are best practices that can be shared – thus it begs the question, “What turbochargers are available that we could share with other groups within the company?”
Focus mostly on the dynamics of team interaction and behavior and debrief according to the desired outcomes for the event. I often end with tabletop discussions around, “What does mining (more) gold mean to us as an organization?”
Lastly, do all that you can do. You cannot do any more than that. Work as best as you can to meet the commitments that were set, but realize that you may not have all the control you need to make this optimal.
If you have any thoughts or ideas about improving the speed of delivery, we would love to hear from you. Anything we can do to increase the debriefing time is a worthwhile alteration, in my opinion. Many of the changes suggested above will have impacts on the dynamics of delivery, I think. SO be careful out there!
YOUR thoughts on all this would be Most Excellent!
For the FUN of It!
Hi Scott – TOTALLY agree with your comments here – they reflect my experience with Lost Dutchman especially the introduction, instructions and setup. In large (over 50) groups it is very important to turn up the volume on the sound system and push hard for people to quit ‘planning’ (talking) and listen to your instructions otherwise you will have chaos. Make sure the client understands there really is no way to pare down the game time and still make it as effective, or they should be prepared for the “program” to run a little late.
Having said that, my experience with the game is that when you run it perfectly it is amazing, and even if the intros, room size A/V etc. go “off the rails” and you have to scramble, the results are still amazing. Participants ALWAYS lover it and still comment about it years later.
Randy S, Alberta Canada