Dan Rockwell had a really great blog this morning, one that I wanted to reframe and reanchor and repurpose into a short piece on engagement and motivation. I will excerpt some of the key points I saw but I refer you to his complete blog that you can see here:
As Dan said, handled well, problem solving can have the following benefits to the organization:
- Strengthen connections.
- Intensify focus.
- Enhance vulnerability.
- Fuel urgency.
- Clarify responsibility.
- Increase opportunity.
- Instigate growth.
- Disrupt status quo.
- Extend skills.
- Develop character.
- Amplify self-reflection.
- Grow capacity.
Poorly handled, problems distract, defeat, and, eventually destroy. And a lot of the result is influenced by the history of the previous transactions between people and management. If the manager has a history of acting trustworthy and being honest and open and dependable, the reactions can be much different that if a low level of trust exists.
My Poster on this looks like this:
How do your people react to the “What” question? Do they see you honestly involved and engaged in discussing their ideas or do they simply see you reacting as if you are being bothered?
Trust is revealed in the way that you handle problems. And remember that today is yesterday tomorrow, so you can always choose to start the process of building trust and rapport with your teams. See Dan’s article for some additional ideas about dealing with the issues. My work here is done! (grin)
For the FUN of It!
Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.
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