Performance Management Company Blog

Ideas on People and Performance, Team Building, Motivation and Innovation

Month: August 2014

Outdoor Training: Issues of Learning and Change

The situation is simple when it comes to outdoor training and development:

  • Workers are the people who are doing the work.
  • Managers are the people managing.
  • Teamwork should have positive impacts on people and performance.
  • Training should impact perspective and understanding
  • Collaboration is more important than competition.
  • Debriefing and Discussion are generally the best desired outcomes, along with commitment to change.

So why do most outdoor activities seem to be highly competitive activities with lots of room for climate issues and other distractions? And why would we want MORE competition within the organization since it is already not helping and generally sub-optimizing  — “interdepartmental collaboration” is an oxymoron in most places!

And I am sure that the workers find more competition within the different departments of your company right now than they find between your company and your competitors. The senior managers might see things differently, but do the workers themselves actually feel they are competing with others more than they feel they are already competing with their own management?

  • So, why not focus on more inter-departmental collaboration and alignment?
  • Why not build on improving communications and engagement?
  • Why keep doing competitive things when collaborative ones are needed?

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Airline Cargo Volleyball TrophyWe won the competition, but we lost the team building aspect of things. And I have the trophy to prove it! More on this below.

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On occasion, I am asked if one of our team building games could be used in an outdoor setting. Wow, does that bring up some memories about what might have happened and the reality of losing control. I find too many uncontrolled things can happen in an outside environment and wonder why they are used, actually. And, so many of these outdoor events are strictly “games” and not learning events and, therefore, primarily competition-based engagement.

(Is that an oxymoron?)

Being outside is great, but is it cost effective for a business to make that decision? I guess if FUN is the desired outcome, and not LEARNING nor generating behavioral commitments to do things differently, outdoor games can work. But my personal experience is that the outdoor environment is generally NOT conducive to generating organizational change and I have lots of frameworks for that in my personal history of being a participant as well as a leader.

The idea of sports analogies or military frameworks applied to business development situations also makes me uncomfortable because businesses do NOT represent how sports teams operate nor are we generally accepting assault and raw aggression as good business strategies. We are not a football team with a quarterback and plays and countless practice drills and direct head-to-head team competition with other teams. We are not a baseball team, with players who each do their jobs in the field and then take bats individually against the pitcher of another team. We are not basketball teams, running plays and shooting baskets. We can make analogies to those activities, but we are not in those industries!

Paintball as a business exercise? Shooting at other people with the goal of doing them harm (killing them out of the game?) and demanding some level of motor skills coordination and physical activity of running and dodging to succeed creates an unfair playing field.  Sure, there are analogies, but is that a business learning opportunity? Is building a rope bridge and then walking over it a real situation for your business (or driving a go-cart or bowling) — is it going to generate real business collaboration and improvement? Firewalking?

(I do have a good article on Business Sabotage you can read here!)

Sports are too much about winners and losers whereas business requires collaboration across a variety of operational and support groups. Military games are way too deadly serious and many of your participants may have significant emotional ties to such situations. If they were in a real war, your activity will bring back those strong negative associations and memories. If they had a child or relative killed or injured in some war, it is that same issue — you are coercing them to participate in a situation that creates unpleasant emotions.

Do we really need to use competition and competitiveness
as driving forces
for collaboration within our companies?

(Is that telephone customer service rep actually in competition with another company or merely depending on collaboration from other departments to perform well in her job? Is that guy on the shopfloor really competing with The Koreans in producing a high quality automobile? Is competition the real driving force for top performance by people? (Answer: NO) )

Workers are the people who are doing the work. Managers are the people managing. Workers and Managers both want LESS competition within the different departments of your company. So, why not focus on more inter-departmental collaboration and improving communications and engagement?

Generally, the links to the business improvement issues — why companies are actually spending money and time with managers and employees — are sometimes quite vague when relating many outdoor activities to organizational behavior and leadership, problem solving or change. Sure, these outside exercises are fun and people do like to solve problems and compete. But it takes a good facilitator to bring out the discussions and not all the facilitators are all that good nor is there always support within the program design for a strong debriefing to take place. Plus, the links from the activity back to business are sometimes stretched.

I speak with experience as a participant of many different kinds of these activities. One was at a college with a bunch of my Leadership Greenville colleagues (a program supported by our Chamber of Commerce). Being collaborative and facilitative in my general style, I applied these skills in discussions about solving the outdoor problems at hand (like the acid river and the bucket on a string designs). The “session leader”  actually decided I was helping too much and told me that I HAD to be silent and could not talk — this is also known as punishment in psychology and it has pretty predictable consequences long-term.

(Yeah, and imagine when I was allowed to talk in the debriefing! One of the questions I asked of her was about the leader’s business experience. Turns out that she had never actually had an actual job. And she is the leader of this group of business people? Really?)

Another such program on collaboration turned into a mass group competition, where the VP of the group was making things more competitive by timing the different problem solving activities and comparing different groups to the others.

Airline Cargo Volleyball TrophyWe actually had a quite competitive volleyball teambuilding competition, too, and during the awards ceremony, many of the Losers actually booed the Winners in front of the company’s Executive VP Operations. And this was at a team building event where the company spent many 10s of thousands of dollars bringing players in from all over the US and hosting them at a retreat facility in the middle of Texas!

Note: I was on the winning team and I still have my trophy on my bookshelf as a reminder of how badly this went…

That same event also had one of the participants being stung by a scorpion when he leaned on a tree — he went into shock. But the facilitation team actually carried an anaphylactic shock kit with them out in the field, since it had apparently happened before (wonder if they had mentioned that when working on the design of the activities). Needless to say, that hour spent on it was costly for the 60 highly paid company people — everything stopped completely — as well as pretty distracting for all of his friends and co-workers.

Competition produces chaos and confusion, not collaboration and improvement

My outdoor delivery experiences also include a session where the sun came out and totally washed out the projected images on the screen so no one could see. At a different event, the temperature in the huge circus tent went to 110 degrees and the big electric fans blew all the papers off the tabletops (so we taped them down). But these same fans were so noisy that the debriefing was impossible, as also occurred with the game activities that followed after my session. And this narrative represents the short-version of all the things that went wrong…

Another event had it rain for an hour right after we put the maps and things on the tables. We quickly recollected all the soluble stuff and then, when the rain stopped, we had each table select what it required from our “Organized Pile of Materials” and take these things outside to their tables (which the hotel staff helped us dry off with a massive number of room towels).

YES, my games CAN be delivered as outside activities, but why? I cannot remember a single time when something did not go wrong and force us to make a major adjustment in our delivery (like an afternoon lightning storm or very high heat). And I cannot imagine doing a large group, outside, with any kind of controllable learning outcomes. Yet here is one we did indoors for 500 people that went really well:

Large group team building delivery - INSIDE - with everything under control!

If my client is paying big bucks to get people to the venue, feed them, house them and all that, and they are renting a room for lunch or dinner, why the heck not simply deliver the exercise inside under controlled temperature and lighting and audio/video and avoid all the outdoor disasters?

– Why even allow the potential problems and distractions?
– Why necessitate a scramble when the weather changes?
– What is the big benefit of people standing around outside?Birds?

(Heck, maybe I could design a program around them all coming over to my house and working on my yard and gardens, ya think? Do it like one of those cooking classes — I could sell it as a Landscaping Teambuilding Initiative and maybe even get them to work on my neighbors’ yards…)

Lastly, I do not consider firewalking, golf, go-karting or golfing to be very good team building activities. Baseball is okay, maybe, since everyone can play and bat and all that but running is required (and I actually ruptured an Achilles tendon playing ball). Volleyball requires too much skill and the size and skill differences between people can be way too large. And how many times do I have to pass balls around or deal with a bucket on a string or hold hands with other people to solve a problem, anyway…

There are LOTS and lots of good team building games and exercises that can be delivered with high impact and good learning. So, why intentionally add uncontrollable factors just to make it some “outside” program whereby a much higher potential for non-participation or even injury might occur?

I will always remember the movie White Mile, where a corporate rafting, team-building trip ends in tragedy. Hoping to build bonds between his employees and clients, advertising executive Dan Cutler (Alan Alda) takes the group on a whitewater rafting excursion. But the raft capsizes, several of the men die, and one widow files a lawsuit. Cutler tries to hide his negligence, and one survivor (Peter Gallagher) faces a difficult moral dilemma. We often see the same kind of lower-level drama play out in such corporate team days… Watch the two-minute trailer here for some great scenes.

These uncontrolled, outdoor activities CAN go very wrong, but so many simply have the outdoors as functionally distracting to the learning that is supposed to be the main desired outcome.

Have fun out there! And maximize your team building impact.

 

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ –

You can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here

 

Innovation, Infrastructure and Africa – Square Wheels or Round Wheel Choices

For the past 10 years or so, I have been reading the works of my pal, Brian Paxton, in South Africa. His writing is insightful and I often send him notes about things that link to his thinking about Africa and its opportunities. Here is one that I received this morning in his Mbendi newsletter, notable because I think it hits directly on the kinds of thinking I see as problematic.

Before I share his writing, though, let me frame it up with this idea:

How things really work in most organizations...

In the above, the team proceeds to continue to do things the same way and getting the same result. They work hard and DO meet the goals that are set, but these same old goals and systems and processes generally keep them doing the same kinds of things.

The above is illustrated in what Brian shares:

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THE WORLD AFTER 2020 – INFRASTRUCTURE DREAMING

In these days of fast advancing technology, one of Africa’s key competitive advantages versus the rest of the world is that it is very much a green field. Not literally of course, because you have places like the Sahara Desert, but figuratively.

Take communications for example. Twenty years ago, at the advent of the cell-phone / Internet revolution, Africa’s telephone infrastructure, where it existed at all, was decidedly antiquated. Today the majority of Africans have cell phones – I have vivid memories of seeing a red-clad Masai in the wilds of Tanzania herding his cattle while talking on his phone. East Africa pioneered cell-phone payment systems largely eliminating the need for banking infrastructure, branches, ATMs and all.

New cheap smart devices can deliver education, entertainment, news, medical diagnoses, prices and a whole lot more to Africans without requiring all the obsolete copper, paper and corporate infrastructure developed nations still have to amortize.

A regular MBendi newsletter reader recently pointed me to an article on the Guardian newspaper website. It seems that at some times of the day Queensland wholesale electricity prices fall below zero as 1,100 MW of solar panels on the roofs of 350,000 buildings across the state churn out electricity. Of course those same buildings are also connected to dirty coal-fired plants via a complex system of transmission and distribution cables, all of which, likewise, requires amortization, so there’s a tussle developing between the utilities wanting a return on capital and their customers wanting cheap power.

Now, if Queensland is sunny, Africa is even sunnier with a countryside largely unblighted by transmission lines and coal-fired pollution. In our last newsletter we mentioned that solar street lights are to be installed in all towns in Nandi county, Kenya. Last week NYSE-listed Chinese company Jinko Solar, the fourth-largest solar PV manufacturer in the world, opened an R 80 million manufacturing plant in Cape Town which can produce solar photovoltaic panels equivalent to 120 MW each day. So, in the electrical power arena, it would seem that Africa too enjoys an advantage through its lack of traditional power infrastructure and there are some, albeit cautious, moves afoot to capitalise on this.

But not so fast. Last week the US government convened a meeting of the leaders from 54 African countries to discuss USA-African trade and investment. With great fanfare the US government used the occasion to announce that it is to invest billions of dollars in African infrastructure, particularly electrical power generation where General Electric will lead the charge. Chinese leaders chimed in to propose working hand in hand with the Americans on African infrastructure. Meanwhile down in South Africa, state investment in infrastructure is seen as a way to stimulate the economy, starting with yet another massive coal fired power station, a nuclear power plant and additional railways to ship coal locally and abroad. Not only do none of these projects take advantage of Africa’s green fields but they will leave the continent with expensive, soon-to-be-redundant infrastructure.

But that’s not the only problem. While the USA claims to be investing billions in African infrastructure, the payments will go largely to American suppliers and consultants with just a fraction paid to local manufacturers. In East Africa there’s a protest groundswell developing at the news that 5,000 Chinese workers are to be shipped in to build a railway; perhaps the Ethiopians have told them about the thousands of Chinese workers who weren’t repatriated when major projects finished there. We’ve all had the experience of buying a computer printer then finding replacement ink cartridges cost as much as the original printer; I hope someone sane is factoring in all the running and maintenance supplies needed from the donor nations after this generous donation of infrastructure goes live.

Back in 2002 BAE Systems, aided and abetted by the UK government, foisted an expensive and totally unnecessary military radar system on Tanzania. The whole shady deal turned out to have involved bribery and corruption so much so that in 2010 the UK’s Serious Fraud Office handed down a £29.5 million fine on the company. Companies from around the world who, with the support of their national governments, supplied South Africa with arms in the late 1990’s are suspected of similar malpractices.

All these big infrastructure projects – unlike solar panel or cell phone investments of individuals – carry the same potential for the decision making process to be perverted by bent carrots and sticks, especially by opaque governments. With Russia tipped as being the favourite of South Africa’s atom-minded cabinet, maybe that’s why President Zuma didn’t condemn Russia’s takeover of the Crimea as he lambasted Israel’s Gaza incursions in a supposedly trade-related speech in Washington?

Africa would be a better place if a group of experts could sit down and rationally plan how best to plow Africa’s rich green fields. Start with a glorious vision; take a sober view of where we are at present; and then build a logical plan to take us from here to there. This is a much better approach than simply gratefully accepting what is foisted on us by others in their interests even more than ours.

In my words, the Square Wheels are everywhere but the Round Wheels already exist in the wagon. We can repeat the same old models for electrical infrastructure or we can look to NEW proven models that would seem to make a lot more sense. They need to step back from the wagon to see things differently and to generate alternative choices that make the best sense and that optimize the journey forward.

(An irony is that GE’s Turbine manufacturing is located here in my home town. I think they are a great employer and I have many friends working there. But are the same Square Wheel Turbines what Africa really needs to move their wagon forward?)

Y9u can reach Brian Paxton here  – MBendi Information Services <brian@mbendi.com> and you can find and subscribe freely to his previous (great) newsletters here: http://www.mbendi.com/mbendipr/newsletter/website/index.htm

 

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here.

Square Wheels are a trademark of Performance Management Company
LEGO® is a trademark of the The LEGO Group

Faster Play = Longer Debriefing

When initially designed 25 years ago,  The Search for The Lost Dutchman’s Gold Mine was to have a solid front-end that challenged teams to put together a plan of action managing their limited resources and to push players to work together to develop a shared strategy and plan of action. The Intro was focused on them making specific choices around collaboration and strategic planning.

(note: this post is actually written for users of the exercise, but it also speaks to our overall design thinking and features and benefits of Lost Dutchman over some competitive products which you might be familiar with.)

We also wanted this planning time to set the stage for play and the processes for playing out those team decisions to be clean, fast and simple. While some people have questioned the strategy of having a really simple “play” of the game, this has proven itself to be a good decision — faster play allows a longer debriefing time, and debriefing is where we generate commitment to change and manage post-exercise expectations and implementation.

We chose to use 20 days for play with a simple design that allowed the days at the end to be as short as 30 seconds each even in fairly large team events. It was the initial team decisions that either facilitated a lot of success and some low-stress play or some less-than optimal decision-making and planning that generated high-stress and scrambling for resources to succeed. By design, every team mined gold, but the teams with the better planning got better results and could also assist the others.

The Search for The Lost Dutchman's Gold Mine team building game

Basically, I found that it was best to give a detailed overview, with a good bit of redundancy, so as to maximize understanding. In this way, the players could make the best decisions possible to maximize the results and have the fewest mistakes. Heck, I even found that by adding “Most Common Questions” as a slide set at the end of the Intro to review the key points that I had already made saved me delivery time, since those were questions commonly asked of me that delayed getting started.

My thoughts were around optimizing play and minimizing the dumb mistakes and being detailed enough to enable players to get a good start in the 15 minutes of planning time given. It was also found that by shortening or deleting things, such as the time spent in generating the suggested Team Roles, the disorganization caused them to take even longer in getting started. Having roles enabled them to listen to the instructions more carefully and allowed them to get moving with the planning right away.

My associates in India asked how they could take the normally 45 minute Intro and set-up and reduce it to 15 minutes because their client had “a tight schedule.” Their thinking was that shortening it would have no impact on the team building, subsequent planning and play. They had this schedule for an upcoming session of 140 people:

  • Intro and briefing – 15 minutes.
  • Planning – 15 minutes
  • Play– 50 minutes
  • Break – 20 minutes and
  • Debriefing – 50 minutes.

Well, I like challenges… So here are some thoughts about the dilemma:

The actual team building process occurs during the initial stages of the game in the 15 minute planning period. A long, detailed and a bit redundant introduction gives every player all the details of play and even some tips for optimizing results. Everyone knows all the rules and details, thus the discussion is not about what but about how to execute. They all should be equal participants in the discussion of strategy and overall decision-making and therefore would all share in ownership of the end result.

There are no really good, simple ideas on speeding things up the Introduction. I played with this a LOT during the first 10 years of playing and selling the exercise and found this to be true: If you keep something out of the Introduction, it either generates a question that takes at least as long to answer or it creates a problem with misunderstanding and a playing mistake they blame on YOU.

My focus on delivery has been to generate an effective and efficient way to present the information so that players are clear about the details of the rules at the start of their planning. I have found it to be faster to go slower and be more redundant in the Introduction. This way, players and teams make better decisions and play with better results and have fewer questions and run into less difficulty at the end. (Or, at least they have all the information on which to make a less than optimal decision (grin) ).

My finding is that speeding up by shortening the Intro information can slow things down in different and unexpected ways or causes more mistakes and poorer play and all that… Plus, it helps in the debriefing if all the players understand all of the operating rules and have better understanding and perspective on the choices and the impacts.

(They all “get” the planning metaphors of The Videos, for example. They were all offered the opportunity to acquire one or both before heading out and it was their choice to get or not to get them. The Videos are not a surprise in the debriefing, just the information that was in them and the reality that it could be shared with other teams.)

Okay, some ideas for speeding play and saving time:

Start on Time –

Demand that the session starts when scheduled and that everything is ready to go. Generally, this means delivering the game the very first thing in the morning. If there is breakfast, ensure that the hotel or center staff is there to help clear away the dishes and that there are stands around the room where plates can be taken. Have the tabletops all set up, including the tables for the Provisioner.

It is scary how often these programs with known “tight timing” issues do not start on time. This is especially true if there is some manager that. “needs to say a few things to the group before you get started.” I have lost 30 minutes or more from these “few minutes” while the content of that introduction could have been in an email to everyone. Often, these managers are not professional when it comes to presenting in a timely and efficient manner so it is YOUR responsibility to get that part of the program done quickly.

If you are starting after lunch, be sure to have someone who works for you on the lunch floor pushing the timing so that people can come into the room. Make the room inviting, with music and a slide show of pictures or something similar. Get them in and KEEP them in until you are ready to go.

And, again, do not allow for a few minutes of “more introduction” by anyone other than a professional presenter who knows the meaning of “ending on time” for their part.

NEVER EVER play the game at night with alcoholic beverages. Those sessions are absolute disasters – and no one will remember anything the next day.

Team Roles
One idea might be to not assign roles during the Intro and let teams figure that out during the planning. That saves a bit of time, but the teams will be less organized. Thus, decisions might take longer if roles are not clear.

However, if you do that, DO stress the selection of the team Trader but maybe not the others. Having one person be accountable for bringing resource cards to the Trading Post is critical to efficient delivery.

The alternative is to assign teams and tables prior to the session, and you can also suggest team roles in that assignment, You can list table # and team member names with roles on the sheet. (Make the most senior manager the Team Trader, though — they do the most work and get isolated! See this blog for more information on players and roles and assignments.)

Pods
And DO separate the groups into distinct pods for large group events. If you have 120 people, you could play with 2 pods of 10 teams each or 4 pods of 5 teams each. It is certain that the pods of 5 teams each will play faster than pods of 10. You would also need more floor support, but that would help to answer questions and respond to problems more quickly. It would be easier for a Provisioner to spot a team that is having trouble with a smaller pod, and thus direct help toward that tabletop.

Team Size
In my experience, smaller teams play faster — if you can set up as groups of 4 players per table, the planning and the play will go faster. So, a session of 24 people would play faster with 6 tables of 4 rather than 4 tables of 6 players each. But that takes more support from your team of delivery people with larger teams. It depends on how many support people you have but the more experienced help on the floor, the easier to solve problems. (Note – I use senior managers to support my large group events! See this blog for rationale.)

(If you do that, use a different Team Roles Form than the one showing 6 job roles at the tables and in the slides.) Maybe have only the Leader, Trader, Analyst / Supply Expert and Collaborator…

Decisions of smaller tabletops will be faster and usually better — but they MUST understand all the rules and themes and issues.

For those of you with 24 people, having 6 teams of 4 will be faster than having 4 teams of 6, for example.

Floor Delivery Support
You can trade off SUPPORT PEOPLE ON THE FLOOR against covering things in PowerPoint Intro. The less you talk about, the more questions and the longer the “15 minutes of planning time” will take. This is especially true in a large group as in this session of 140.

If you do shorten the Intro, be SURE to have knowledgeable co-Expedition Leaders on the floor for each 3 or 4 teams. It will change the dynamics some…

Breaks
My way of speeding things up is to have NO BREAK at the end of play – telling players that team play should allow individuals to take a break for bathroom or drinks during play. Cookies and coffee and the like can be in the room or even served to the tables by staff.

A “scheduled 20 minute break” (with 140 people) can run out to 30 minutes or more, which is very common with large groups. And it is probably the people last to arrive back that need the debriefing key learning points more than the others.

Large groups are much less manageable from a time perspective if they leave the room. Make them Break during the Play of the game, not afterwards. Make it impact their team, not you and the rest of the group!

Results
Minimize the review of game results but use the results summary and overhead projectors to allow everyone to see all the results from all the teams. That generally reduces questions about “who won” and why and allows you to focus on the issues of optimization.

Focus on the differences between the high and low teams and ask if the higher performing teams had resources that they could have shared that would have generated MORE RESULTS FOR YOU — not a winning score for one team…

I often do NOT show the Perfect Play summary of woulda-shoulda, but do focus on the fact that there were 3 Turbos that could be shared so that 3 teams could have used the Turbo to return in 4 days, as opposed to less than 3 (look at total TF Videos to see the number of Turbos available versus the number actually used (get that off the Tracking Forms at the Trading Post). THAT is probably the most important number for the entire group — that plus the days back early because of resource mis-management and bad planning decisions.

The Turbos are the Best Practices that generate better results with the same effort and they represent the leverage generated by collaboration among teams in the workplace. There were sufficient resources, but a good plan of action with engaged and involved teammates helped maximize results for the team — why not for the group? What would they need to do differently in the workplace…

Debriefing
I deliver the game as a learning event, not as a fun activity. Thus, for me, “The play of the game is an excuse to do a debriefing on choices, behaviors and the issues of engagement and collaboration.” Thus, I will demand that I have the full time allotted to the play and that we start on time

And I try not to lecture nearly as much as I try to allow tabletops to discuss specific issues and opportunities. I facilitate the game much more than I “teach” from it – their thoughts are more congruent to their issues than any idea that the game Expedition Leader might have.

If possible, I try to coach the most senior manager to engage people in a discussion. This is sometimes dangerous since their preferred style is to talk at the people, not engage them. I have had to cut off such attempts at “training” more than a few times, generally with something such as, “Why don’t you spend 5 minutes and discuss that key learning point at your tabletop?” (And then take back the control of the debriefing…)

Turbos are best practices that can be shared – thus it begs the question, “What turbochargers are available that we could share with other groups within the company?”

(You can view a long slideshare on debriefing experiential exercises, framed around Lost Dutchman, by clicking on the image below:)

LD Slideshare Debrief cover

My debriefings generally focus on the dynamics of team interactions and desired collaborative behavior. My illustrations and questions anchor most of the debriefing to the desired client outcomes for the event. On occasion, they just want to have fun — I can usually persuade the leadership to get more value by increasing things like collaboration or sharing ideas around motivating others as part of a leadership development theme.

For large events, we discuss desired outcomes a lot prior to the event so that everyone involved in the delivery design is on-board with what we are trying to accomplish. In play, I most often end with tabletop discussions around, “What does mining (more) gold mean to us as an organization?”

corporate team building ideasLastly, do all that you can do. (You cannot do any more than that!)

Work as best as you can to meet the commitments that were set, but realize that you may not have all the control you need to make this optimal. Various things will decrease your available debriefing time. Senior managers may feel the need to espouse on certain issues they think are critical — and they probably are — but that can cut into your plans.

And have FUN out there with the delivery. If you have fun and work the issues, they will have fun and also work the issues.

If you have any thoughts or ideas about improving the speed of delivery, we would love to hear from you. Anything we can do to increase the debriefing time is a worthwhile alteration, in my opinion. Many of the changes suggested above will have impacts on the dynamics of delivery, I think. SO be careful out there!

YOUR thoughts on all this would be Most Excellent!

Note: Thanks for reading this far. To improve and impact our debriefing and make the exercise even more memorable, we are in the midst of adding LEGO characters to our Introduction and some of our Debriefing materials in all versions of the exercise, with the thought that the game can better tie in with our Square Wheels® approach or be more congruent with consultants using LEGO Serious Play tools or simply using LEGO in general. We have NO affiliation with The LEGO Group or any other organizations and we are using the “useful article” approach to issues around intellectual property.

For the FUN of It!

Dr. Scott Simmerman, Surprised Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Scott’s blog on People and Performance is here.

Square Wheels® are a registered trademark of Performance Management Company
LEGO® is a registered trademark of The LEGO Group.

 

PMC's Team Building Activities – Comparison Matrix

The pressure is on — people want me to bring forth my new game design on strategy implementation, trust and collaboration. This is the one that focuses on capturing Slinks before they turn into Zombies and about gathering the things needed to start a new civilization. (And this scenario is sounding more and more like the real world every day!)

The Search for The Lost Dutchman’s Gold Mine is still our flagship team building game. We get testimonials like this one on its effectiveness every week.

LDGM Training Consutant Testimonial

The Seven Seas Quest exercise was designed to followup on Dutchman but it is also an outstanding stand-alone exercise in its own right. Innovate & Implement exercise anchors to our Square Wheels tools for involving and engaging people, as do our two Collaboration Journey exercises.

Play of the games is pretty straightforward and the designs solid, based on a lot of feedback from users plus my own propensity to put a LOT of informational resources and detailed delivery materials with each game. I do not think anyone has ever complained about not enough information about presenting and debriefing.

And, the reality is that ALL of my games are focused on simple and straightforward debriefing. The metaphors are always clean and easy to link to issues of organizational performance such as leadership or collaboration or planning.

To help explain the different products, our website has a  “Team Building Games Comparison Chart” that tries to outline the basic keys such as number of players, desired outcomes and applications, benefits and similar. We have games that work for 4 people and most games can scale up for hundreds.

And we even show the actual price (it’s interesting that so few of our competitors will actually post the prices of their games; they seem to be almost embarrassed by the costs) as we feel we have the best cost to benefit ratio in the world for the kinds of products we design, sell and support. Plus, we sell all of our exercises “unemcumbered,” without the per-participant or annual licensing fees so common in the industry for full-blown simulations like ours.

AND, we’ll often customize for free if we think that work will result in a better team building product that we can distribute…

You can see the full Comparison Chart on the PMC website by clicking here – a version is added below but I am guessing that it will not be readable because of its size.

We think the current products carry forward into a lot of different kinds of organizational development initiatives. If you have any questions or ideas, I am easily reached and I answer my own phone (which seems to surprise many callers but is the way it SHOULD be for such important decision making as product selection and team building).

More fun is in store for all as I work up some new designs and I love it that we can design and offer these games that link so well to workplace issues at a low cost and as a great value.  

If you have any issues that you might like to see addressed with an interactive and engaging exercise, please drop me a note. My friend Brad wants to build a game on corporate sustainability for an executive development program he conducts at Furman University. And we have also played with the design of an emergency preparedness exercise.

Comments and suggestions are always appreciated!

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here.

Square Wheels are a trademark of Performance Management Company
LEGO® is a trademark of the The LEGO Group

A Desk is a Dangerous Place – Thoughts on Innovation and Implementation

I responded to a LinkedIn post about the issues of innovation. It was started by a professor who deals with Very Senior Executives and who talked about starting their sessions with sticky notes and 5 minutes for ideas for improvement. The comment was that executives generate 70% of their notes about products.

That makes sense. I think that most executives think more about THINGS than they do about the process of making things better. Doing the latter will often involve change and structural reframing which are often problematic and involve all sorts of effort and involvement. Products? Yeah, that is a lot less complicated…

Let’s see, let’s do a new teambuilding board game focused on trust and zombies…

My thought was that the basic framework of the activity might change a little, to be more group-process focused and to use an inkblot of some kind to generate broader perspective around making organizational progress. It seems to me that a little restructuring of the activity might generate a broader picture of how things really work.

“A desk is a dangerous place from which to view the world.”

That is for sure. The quote was embedded in a John LeCarre book I read a couple dozen years ago, but it stuck with me. You bring the executives together and you give them yellow stickies and ask what they would change. Of course, few will think about how things are working.

A different approach might be to show them a picture of a wagon rolling on square wheels with a cargo of round tires. The wagon pusher looks forward and pulls a rope while the wagon pushers look at boards and hands. That, many agree, is a much more representative model of how things work in most organizations. So, I would show this image with this question:

Square Wheels One Main Question How might this represent

  • Leaders lead. That is all they see themselves doing.
  • Pushers push. That is their job.
  • Few things seem to work smoothly from a hands-on kind of reality.
  • The view at the back is very much different than the view at the front.

So, asking people to project their ideas onto that wagon generates all sorts of ideas about issues and opportunities. Some might focus on the round wheels (products) but they simply cannot ignore the reality of motivating and engaging the wagon pushers if they are to make progress.

Plus, we suggest that the executives (or workers) work as tabletops of 6 so that the truly awful ideas get little support and the good ones generate some ownership involvement.

Plus, it is NOT simply about ideas. We know, based on all sorts of research, that 9 of 10 strategy or change improvement initiatives fail, often because of poor alignment and communications. And don’t push YOUR idea down and expect ME to support it — the reality is that, “Nobody ever washes a rental car” and if you do not share ownership involvement in the creation or at least the implementation strategy, you will simply generate all sorts of resistance.

I know that I do not have The Answer. But I do know that the round wheels almost always exist in the wagon.

Don’t just DO something, Stand There!

I make some supporting suggestions here in another blog on people and performance:  https://performancemanagementcompanyblog.com/2014/08/07/7-things-you-should-do-differently-to-build-better-teamwork/

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here.

Square Wheels are a trademark of Performance Management Company

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A Perfect Playing of Teamwork: Lost Dutchman’s Gold Mine

I first published The Search for The Lost Dutchman’s Gold Mine back in 1992 and we ran a lot of sessionss to perfect the exercise and polish the materials. You can read a press release about it’s 25 years here.

Not long after that, I started selling versions of the game to consultants all over the world. By now, we are pretty well represented with play in most regions and even collaborating with SimuRise Learning Solution‘s Solomon Salvis in Singapore who is handling global distribution with us.

In April, 2013, I got a note from David Simpson responding to some of my instructional delivery notes that said no group had actually delivered A Perfect Play as shown in my debriefing powerpoint files. In that, I construct what the optimal play of the exercise would be for one team (that happens a good bit) and for a group of three teams collaborating together. To my knowledge, it had never happened. Something had always occurred to prevent a team from doing everything correctly.

Well, David announced to me that one group of three teams for Couch, running the game in Shenzen, China, was able to collaborate with each other as well as collaborating with The Expedition Leader to generate an optimal outcome.

Certificate of LD Perfect Play image

And, he had them so excited that he asked if I might generate an Official Certificate of Accomplishment for their efforts. Guess we gotta go with the flow and get that done. So, I spent a bit of time and put this together.

There are just so many possibilities to generate intrinsic rewards from accomplishments that it still amazes me that managers do not do more of that. We can engage them by asking what things need to be improved or fixed. We can dis-un-engage them by asking them what blocks their involvement and what we should be dong about it. What is so hard about all that?

Do you have any special ways in that you recognize high levels of performance over the long term? What kinds of things do you do that might sustain high performance and add to your effectiveness and team results?

 

For the FUN of It!

Scott Debrief

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant. 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: http://pinterest.com/scottsimmerman/

 

Team Building with Lost Dutchman's Gold Mine

After 22 years in the global organizational improvement marketplace, The Search for The Lost Dutchman’s Gold Mine still continues to receive the highest kudos from users. Below is feedback just received from new user Barry Howarth, Director of The Engagement People in the UK, who bought the Pro Version of Dutchman a few weeks ago and had this to say after his first run with it:

The event went brilliantly and the feedback was very positive so I am very happy!! The other tasks worked perfectly and the debrief brought the whole thing together.

“Dutchman” is a truly inspirational piece of work which manages to be fun and engage delegates while driving a massive amount of learning at all levels in an organisation.

Barry has plans to run a sessions of 200 people this month. Meanwhile, Robin Speculand, Strategy Implementation Specialist in Singapore and a long-term user of Dutchman has this to say:

I have been using the Lost Dutchman for 19 years and it never fails as a business simulation to stimulate the participants and create excellent learning. Its close link to business reality makes it a winner as well as the energy it creates. I have run it at 8 pm at night after a full day and the energy is just as good as at 8 am.

While some organizations have cut back on team building kinds of events, we’ve found that Dutchman remains one of the marketplace strongholds for helping organizations build collaborative teams. This is simply because it performs beyond the typical team building fun and games. Its quick playing adventure leads to a strong Debriefing that links game play to organizational issues and makes all the difference in exceeding learning expectations.

You can find a complete overview of the exercise by clicking the icon below:

Lost Dutchman's Gold Mine overview slideshow

You can review the framework for Debriefing this and other experiential learning teambuilding exercises by clicking on this icon:

LD Slideshare Debrief cover

If you have the desire to use Dutchman in your organization or to introduce this as a workshop or event to your clients, we’d love to help you make that happen because we know it will make a turnaround difference in the workplace.And it is truly one of the best games for big events, lending itself to aligning large groups to organizational goals or to generate ideas for implementation.

Rent The Lost Dutchman's Gold Mine team building game

By using Lost Dutchman in a training and development event, you’ll be giving people a learning experience that has been used to create positive impact, worldwide since 1993, one that continues to exceed expectations because of how well it works to cause performance and organizational improvement to take place.

I guarantee that the Dutchman exercise does everything we say it does and I have 22 years of customers and testimonials to support that guarantee. Please also feel free to connect directly with me to ask questions or to get clarification on the offer or the exercise or any of our other products and services.

You can find a link to a compendium of blog posts about using the exercise and in presenting large group team building events here

WrightPatt LD Play

And let me add one other thought. I really make a big deal out of client support. I will go WAY out of my way to help someone, whether is is customizing some of the materials for a special focus or simply answering questions. I developed and did a webcast on facilitating the game for a very large group of people who were running the game all over the US — we had 50 people on the program and I did it from a McDonald’s half way down to Tampa since I was on the road when it was most convenient. Purchase a game from me and you get as much support as you need! Dutchman is MY baby!

So, please feel free to connect directly with me at Scott@SquareWheels.com or 864-292-8700 to ask questions or to get clarification on the offer or the exercise or any of our other products and services.

For the FUN of It!

Scott DebriefDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant with programs delivered in 38 countries for 30+ years.

 
Connect with Scott on Google+

You can reach Scott at scott@squarewheels.com or 864-292-8700

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here.

 

7 Things You Should Do Differently to Build Better Teamwork

This is most assuredly NOT the First Rodeo for the vast majority of my readership. Many of you have been managing teams and engaging people for years and have even been an employee of a few Best Bosses during your worklife and you have probably had a few others that you probably “learned from.”

We all have our own models of leadership and involvement. We have all reflected on what we currently do and how we do it so that change is simply a matter of choice. We could all choose to do something or some things differently to improve our personal effectiveness, right?

So, please write in the Seven Things that YOU should be doing differently! Now!

And it would be great if you can use the comments section to share those ideas with others. Have fun and DO give this some thought, since it is YOU who lead your people! And we all deserve some time for reflection, so maybe this can be it!

LEGO SWs One Boss Hey What © 80

What are your 7 Thoughts for personal leadership improvement?

I know that You know that you can make some different choices to improve t hings. But, here are some prompts and thinking stimuli:

  • What two things can you do differently or better to involve and engage your people?
  • What can you do right now to improve alignment and intrinsic motivation of three of your people? Better alignment to a goal = improved performance and engagement.
  • What can you do to increase the quality of performance feedback or the quantity and quality of the recognition that people receive? Better feedback = improved performance and engagement.
  • What can you do to improve teamwork and collaboration?
  • What other thoughts and ideas do you have for two things you could choose to change in your leadership behavior?

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4.

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7.

See more of my thinking on people and performance that use my cartoons and themes by viewing my blog on poems and quips. Click on the cartoon above to go to that website on poems, quips and performance in the workplace.

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here.

Square Wheels are a trademark of Performance Management Company
LEGO® is a trademark of the The LEGO Group

Entrepreneurial Terror – How can anyone else understand?

One of my most favorite articles of all time is one by Wilson Harrell, then an editor of Inc. Magazine, that focused on the issues around being an entrepreneur and published back in 1987.

If you have not read it, I suggest that you do, since it speaks to the unspeakable and relates to what one feels as one starts a business. He called that membership in The Club of Terror!

The post is extremely well-written and clear as a bell — the tones still resonate for me and I am completing my 30th year of being in business for myself. He says things like this:

Now, I realize that you didn’t bargain on this when you started your company. Terror is something that entrepreneurs don’t expect, can’t escape, and have no way of preparing for. You won’t find any college course on the subject — Handling Terror 101 and 102, or whatever. Nor are there any on-the-job training programs. To my knowledge, nothing has ever been written about it, either, and few people even talk about it. The truth is that those of us who have experienced entrepreneurial terror seldom admit to it. As a result, it remains a deep, dark secret.

and

Above all, don’t take terror home with you. No matter how sorely tempted you are, do not under any circumstances share terror with people you love, unless they happen to be partners in your company. It will only make them despondent and maybe even sick. They put up with enough just living around an entrepreneur. Besides, you need the experience.

and concluding:

My own belief is that the ability to handle terror, to live with it, is the single most important — and, yes, necessary — ingredient of entrepreneurial success. I also believe that it is the lonely entrepreneur living with his or her personal terror who breathes life and excitement into an otherwise dull and mundane world. From that perspective, the Club of Terror is a very exclusive one. Welcome.

You can click on the icon below or this link to read the article in its entirety:

Elegant Solutions

http://www.inc.com/magazine/19870201/4032.html

I hope you like this as much as I do.

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here.

Square Wheels are a trademark of Performance Management Company
LEGO® is a trademark of the The LEGO Group

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