Ideas on People and Performance, Team Building, Motivation and Innovation

Month: December 2021

Implementing Round Wheels to fix your Square Wheels

Ask a worker and they will share ideas for improvement. As a consultant walking around, this is a given and a simple reality. People doing the work know there are things that can be done differently that would have impacts on organizational performance. Some will even take the time to give you a list of them if they think you are really interested. (true.)

Many things do not work smoothly in their workplaces, which are the things that frustrate them and measurably lower productivity. And it is an exceptional manager who appears to be interested in making changes and improving work processes.

And this frustration and dissatisfaction about potential improvements causes all sorts of negative spins to impacting intrinsic motivation and employee turnover. Sometimes it is simple training that can smooth things out and sometimes is is the sharing of a best practice across all team members. Often it is about improving collaboration across departmental boundaries. But the act of ASKING goes a long way toward improving communications.

Discussing and implementing better ideas can send the message that what the workers see is actually important to managers. Often, what management sees as important and what management pushes through are different things — and that is most likely not going to lead to any sort of workplace engagement and performance improvement.

But the problem is often related to how the problem is discussed and presented. And people are BUSY, and often appear not interested in listening or considering new ideas. Maybe it looks like this:

 

Today’s Organizational Reality would conclude:

  • People do not fix or care that much about ideas that are not their own.
  • Bosses are busy, or at least too busy to spend time listening to ideas
  • Improvement may not be measured by the company
  • The improvement possibility is not related to your job or their job
  • The value and impact of the improvement is not thought-out or defined
  • Everyone has different perspectives on what to do differently
  • The idea is not well presented or framed as a business proposition
  • The idea not seen as cost effective or it may take time to address
  • Some interdepartmental collaboration may be required (needs IT or another department or something similar to implement)

 

What I suggest that supervisors and managers can do differently is to schedule some time to ask people for ideas.

But first, we want to engage and involve them and get them to “step back from the wagon and think out of the box” a little. This image below is a simple framework for the overall thinking about the issues and the opportunity:

SWs One Dis-un-engagement choice

 

Don’t Just DO Something, Stand There” and “The Round Wheels are already in the wagon” are two of the main operational metaphors. The process depends on people actively engaging with the metaphor and generating their own ideas about issues and opportunities.

If  you are interested in more details about how you might use the Square Wheels theme to address issues and opportunities with your people, click on the worksheet image below and view an older post of mine with more details. We are in the process of developing a whole series of tools for the remote workplace and for supervisors to use to engage their people through Zoom and similar tools.

Note that we moved from the original line-art images to using LEGO to illustrate and animate different themes and that we are now in the process of redoing the line art in a new and more colorful style. More to come, for sure!

For the FUN of It!

 

Dr. Scott Simmerman CPF, CPT is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com

Scott’s detailed profile:  https://www.linkedin.com/in/scottsimmerman/


Scott’s blog on Poems and Quips on Workplace Improvement is here.

Power, Petit Tyrants, Sharking and Performance

Sharking is a term used in pocket billiards and other cue sports when one’s opponent tries to use sometimes subtle behaviors to disturb your game or your rhythm. It can be as obvious as talking to you while you are shooting or standing behind the pocket in which you are aiming to sink your object ball. The general idea is to disrupt and to give them an advantage. Often, sharking does not work, but sometimes it does and thinking that it does reinforces the tendency for a shark to keep on sharking…

In business, you might see it as a small comment at a meeting to distract you or to focus attention away from what you are trying to communicate, to decrease your effectiveness in some way, to their perceived benefit and to your detriment. Sometimes your peers do it to you, consciously or unconsciously.

In some cultures this kind of sharking is even The Norm. People poke fun at others and it becomes a joke to many. I think of stereotypical cop cultures or military cultures as examples, which generally changed with more and more diversity being added, which served to constrain it to some degree.

And sometimes, your boss can act as a “Petit Tyrant” — a little tyrant — and behave in a way that “sharks” you in some way. This can happen in so many situations that it is hard to nail down, and it often reflects their conscious or unconscious biases against things. It is not the size of the tyrant, but the act of workplace bullying that makes them little. And what they do may not even be important so long as they think it raises them up over you, somehow. This behavior, done over time, can disrupt teamwork and decrease performance or one’s motivation to succeed.

The best way to deal with it is to identify it, to acknowledge it and to hope that it goes against some kinds of rules and organizational paradigms, to make them see their behavior as abnormal in some way. But it can also be political.

I’m generally a “Rules Guy,” in that understanding the rules generally mitigates the sharking to some degree. In pool, it is not a legal activity and people can be banned from tournaments or leagues by engaging in that behavior. (If you want to see my summary of 10-ball rules, you can find it here – I could not find a good summary so I created one!)

So, how might this impact the perceived power of a leader?

In many ways, I think. Often, the “petit tyrant” would actually benefit if their behavior could be more self-constrained, that they do a better job of recognizing “the sharking” they engage with others in their workplaces. Their behavior actually does nothing to improve collaboration and teamwork and generally pushes people apart. It can also be political for someone other than themselves to address the problem.

Let me share a divergent example as a case study. Understand that I am a pretty good observer of behavior, looking at the issues around people and performance since 1978.

I learned how to play pickleball. It is a great game and a lot easier than tennis for an old-timer like me. It is nicely challenging, a group activity where one meets new friends, and is physically active enough to be challenging.

Of course, as I was learning the game, I was watching YouTube, spending many hours watching instructional videos, matches, summaries of rules and all that stuff. (I am, remember, a rules-hound.) I would guess that I have spent 100+ hours observing over the past 6 months.

My understanding of the rules and tips for play then sometimes bumped into the group’s organizer, perceived leader and instructor, who we can call BT. Generally, he was right, but sometimes he was wrong. And he did not, generally, seem to like the fact that I was aware of things about the game that he may not have known about. He criticized aspects of my game for months, on many things. (I can only guess at this stuff.)

But the reality is that he often seemed to play petit tyrant with me, and only me.

In racquet sports games, it is common to call out the score. In pickleball, there is a norm that one always announces the score before serving.

My Mom, starting about age 80, gradually lost her hearing and would generally wear a hearing aid. But with my sister and I, she would often say that we were mumbling so that we would have to repeat ourselves. I never witnessed her asking anyone but Kim or me about not hearing. To a degree, I think it was a power issue, that she could play “petit tyrant” and try to control us a little as she felt she was losing her power because of her age. Understand that at this point in time, I was delivering public workshops and presentations to make a living, that I had presented 100s of session and thought that my speaking was clear and comprehensible. Except for my Mom. So we often repeated ourselves for the next 20 years… 

So, it was always ME who never said the score loud enough often enough, even though I said it every time. He said I talked to the ground, I spoke behind me, etc. He would interrupt my service rhythm a few times a game, standing there with both arms up, telling me to yell the score again. Various playing partners, standing near him or receiving my serves, always heard it and never asked for it to be repeated. And he never challenged anyone else ever on this, to the best of my memory (only me.) And to the best of my recall, no one else in our group ever asked me to repeat the score during play over the last 6 months. (BT also says that this is HIS rule, even though this is the norm in the game worldwide.)

BT also recently started complaining about how slowly I walked from the net back to the line to receive his serve. When he served, I had just turned around, and if he had waited ONE SECOND, literally, I would have been set. But it was not about my speed of walking, it was another example of how he could “power” me about my game. Sharking.

Other players see it, and they tell me to just ignore it. But does anyone think this will get better on its own? I don’t.

So, the next time he stops my serve, I will walk up to the net to say it clearly to him, then walk back at my regular pace to the service line, compose myself and serve.

Is it worth the effort to confront a Petit Tyrant? I think that is your decision and you need to weigh the balance of consequences. Maybe it is, and maybe it is just not worth the effort and you can choose to suck it up and sabotage their efforts another way. The latter is a reality — sabotage is a French word arising from the tendency of French workers to throw their wooden shoes (sabots) into the machinery that was taking their jobs away, as I understand it. (History Here)

Thanks for reading. I did want to vent a little, but I also wanted to share some thoughts for those of you who feel you’ve been sharked. It IS generally a conscious decision on the part of your opponent. Good bosses and good co-workers do not engage in these kinds of behaviors, only the ones who feel that things are competitive and that they rise up if you sink a little.


Question for Reflection:

Are there any sharking or Petit Tyrant behaviors that YOU might look to mitigate in your workplace?


 

Keep things rolling out there and leave better impacts on your teams,

 

For the FUN of It!

Scott Simmerman Ph.D. CPF, CPT is still managing partner of PMC and collaborating with the team at PMC LLC,
but also sort of retired…

Scott is developer of the incredibly useful Square Wheels® tools and images
and the board game version of The Search for The Lost Dutchman’s Gold Mine

The new ONLINE, VIRTUAL version of Lost Dutchman is now being demonstrated (video here)

Scott has presented his concepts in 47 countries and collaborates with consultants and trainers worldwide.

You can reach him at scott@squarewheels.com and you can see his profile at LinkedIn

 

2-Minute Video on the Lost Dutchman’s Gold Mine ONLINE VIRTUAL game design

We roll forward and are actively doing demos of the new virtual design.

Here is a short video that overviews things:

Contact us if you want to see more or get involved, early-on, with the final development.

 

For the FUN of It!

Scott Simmerman Ph.D. CPF, CPT is still managing partner of PMC and collaborating with the team at PMC LLC, but also sort of retired…

Scott is developer of the incredible Square Wheels® tools and images
and the board game version of The Search for The Lost Dutchman’s Gold Mine

Scott has presented his concepts in 47 countries and collaborates with consultants and trainers worldwide.

You can reach him at scott@squarewheels.com and you can see his profile at LinkedIn

 

 

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