Performance Management Company Blog

Ideas on People and Performance, Team Building, Motivation and Innovation

Tag: dis-un-empowerment

Employee Engagement is OVER? Maybe that is a good thing!

An email from Mercer/Sirota today was headlined, “Employee Engagement is so over! Ok, maybe not quite” and I was somewhat thrilled by that statement and the recognition of a new reality.

I say this because for so many managers, the term “employee engagement” really translated into, “doing a survey and then having to do something about that survey to show my compliance with what the leadership wants.”

It was NOT about really improving motivation or impacting ownership or increasing innovation. The “Corporate Employee Engagement Initiatives” all seemed more like HR’s requirement to focus on employee retention and holding managers somewhat accountable for something over which they had only modest control.

Many BILLIONS of dollars have been spent, with most of that on doing extensive annual or even bi-annual all-employee surveys and then having senior managers meet or retreat to discuss the results, make some plans to do something or other, and lastly about how to hold people accountable. (Does this feel like a positive environment yet?)

And, if one looks at 25 years of RESULTS from the above efforts, we continued to find, year after year, that very little changed. Engagement sucks, and it is not because the surveys were bad (they had incredible construct and face validity) or that the planning meetings and measurement systems were faulty.

They failed because they never really got honest and sincere buy-in of the supervisors and their managers to make honest impacts on the workers. There was never any real trust in these efforts from worker to supervisor or even supervisor to manager. (Other surveys show that clearly.)

My thought is that the ONLY thing that is going to work to make real impacts on active involvement and the generation of ownership in the workplace is some Disruptive Engagement. Only when the supervisors have some confidence in their facilitation skills and see some flexibility and choice within their jobs will they really feel they are allowed to try to do something differently.

Disruptive Engagement generates motivation and active involvement

This is NOT about that myth of “empowering” the supervisors, because one person simply cannot empower another person to do anything.
I cannot empower you and you cannot empower me;
nobody can actually empower anybody! 

What it is about DIS-UN- empowerment, the removal of the roadblocks and systems / processes that prevent action.  Most managers pretty much KNOW they are not empowered to act or make changes, something which will only change when their perceived risk is decreased and their roadblocks are removed.

So, it will be a good thing when we stop wasting all that time and money on the measurement of something that maybe should not be measured. It takes money and time away from doing more constructive and effective things. I will not be sorry to see the “Industry of Engagement” go away and be replaced by a focus on generating active involvement and improved communications between workers and managers.

If you put a gun to their heads, the supervisors could choose to do things differently — heck, if you removed the gun that many feel is already pointed at their heads, they would probably choose to do things differently! Most of them do not really want to work in adversarial business environments.

The managers should be the motivators. The good news is that some really are and really do a great job of involving and engaging their people for real workplace improvement. But this is not done through a survey and is often done away from one. Active involvement is tough to really measure; you know it when you see it and some managers simply do a better job, day in and day out, of communicating with their people.

So, let’s maybe try to do more of that?

Let’s begin to make some different choices as to how we actively involve and engage our workers and our supervisors in the workplace,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement products. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant who designs simple, powerful learning tools.

See the powerful new teambuilding game, The Collaboration Journey Challenge

You can reach Scott at scott@squarewheels.com
 See his poems and performance haiku poems at www.poemsontheworkplace.com

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Company
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Empowerment, disempowerment, un-empowerment, and Dis-UN-empowerment

I’ve been playing with the notion of empowerment for a long time. Heck, my first speech on this concept at an international conference was in 1995 or so… People talk about empowering others, like they could make the choice and pull people around on strings or something. Well, it just isn’t that easy.

Pulling the strings to empower someone

So, I learned how to do a simple thing with a really funny name that works pretty well. Let me explain…

Many if not most organizations have talked about “empowerment” as a motivator. They embed the word into their mission statements. They talk as if they can actually accomplish this and implement improvement and change simply by “empowering our people.”

Sorry, but most people are UN-empowered. Statistics show that maybe 30% of employees are actually engaged, defined as being actively and emotionally involved with their work and the company. It is obvious that the situation should be emproved (intentional spelling error).

(I posted up a solid article on ideas for engaging the unengaged here)

The good thing is that it is EASY to talk about empowering others. But go ahead– EMPOWER ME TO DO SOMETHING. ANYTHING. You just cannot do it. It is not your choice and you have no influence on me. One person cannot empower another. (Heck, I did have two teenagers years ago — I was going to say “different teenagers” but I realize that the phrase is redundant).

So, leaping toward the actionable and intuitively non-obvious reality, I proposed that one of the roles of any manager — and one of the things that they can do and that has a wide variety of positive impacts on people and performance — is to do something I call:

Dis-Un-Empowerment

If so many are un-empowered, what actions of a manager might serve to remove or modify that situation so as to remove those things that people think or choose to allow to get in the way of them acting empowered?

My approach is to focus on Roadblock Management. Identify the different kinds of roadblocks so as to enable people to use APPROPRIATE strategies to deal with them.

You can find a pretty simple explanation of my approach to this on my informational website: http://www.squarewheels.com/scottswriting/roadblocks.html

You can find a simple toolkit with the resources and powerpoints and all that at:
http://www.performancemanagementcompany.com

Have FUN out there, dis-un-engaging people and feeling the benefits of a more involved and engaged workplace.

 

Scott Simmerman

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant. 
Connect with Scott on Google+ – you can reach Scott atscott@squarewheels.com

Follow Scott’s posts on Pinterest: http://pinterest.com/scottsimmerman/

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