Performance Management Company Blog

Ideas on People and Performance, Team Building, Motivation and Innovation

Tag: improve organizational performance

Nobody Ever Washes a Rental Car – Ownership and Herding Cats

Nobody ever washes a rental car is a phrase I have been using in workshops and in my writings since the mid-80s to describe the basic issues around ownership involvement and engagement. The basic concept is simple: people do not take care of things very well unless they have a feeling of ownership about them.

The reason I bring this up is funny, in a way. I had written a chapter for a to-be-published book and the editor makes the change giving the attribution of this quite to someone who published an article in 2002. That was a bit insulting, actually, that she made the change without asking me. Just Do It is not always a good strategy when making changes to someone else’s hard work. Plus, she also added the comment that the phrase was actually “in dispute.”

Seriously? Of course, someone in a workshop will pipe up something like, “I washed one once” when referring to their own car-renting experiences, but under a followup question, they also admit that they did it because they totally trashed the car and were worried that the rental agency would fine them or something, or that their spouse was so appalled by the awfulness of the exterior that he or she would not get into that car!

The explanation actually reinforces my point precisely. People do NOT take very good care of things they do not own. The reality is that some people might actually wash a rental car, but they sure don’t take good care of them. It reminds me of the old joke:

What goes faster than any police car, handles speed bumps and potholes like a Humvee, corners faster with more screeching tires than a drifting WMV, and can crash through small trees and bushes like a tank?

Give up? It’s a Rental Car!!

If you have ever owned a house you rented, you will know precisely what I mean. Or, if you ever lent someone some of your tools or a book, you may come to understand that the ownership has just been functionally transferred…

“But Scott,” you might say, “You write on issues of people and performance, about organizational improvement. What is this “rental car” stuff?”

Simply put, you cannot expect the people to support you to buy into ideas for improvement and change unless they have some ownership involvement in generating those ideas or in putting together an implementation plan. It might look something like this:

square wheels image by Scott Simmerman

On the left, we have typical organizational reality – leader pulling and people pushing and not much alignment, engagement or communications.

On the right, we have people actively involved in making improvements to the situation, with the obvious support of the manager and others. Taking time to be involved generates engagement, can help to implement better processes, and can generate peer support and even more organizational successes down the road.

Lastly, let me end with the line-art illustration we first used in 1993 to illustrate this concept. The cartoon is actually named, Nobody ever washes a rental car, and it addresses one other issue of successfully implementing change and improvement. It looks like this:

square wheels image by scott simmerman

In this case, you might consider that the wagon is now  beginning to roll downhill faster than the wagon puller finds comfortable. When people feel pushed, they generally push back and resist the change. It is ownership, again, but in a situation reverse to the above. Managers can also resist changes and ideas brought to them from the teams. It is a natural thing for those who are facilitating change and innovation.

If you are interested, we sell a simple and straightforward toolkit for impacting employee ownership:

square wheels image toolkit

Leadership is not a simple thing. So, Heads up! Engage them where you can.

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

You can find some powerful tools for impacting corporate teambuilding and improving organizational performance at our website, featuring The Search for The Lost Dutchman’s Gold Mine and our Square Wheels tools:

teambuidlng products by scott simmerman

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

Herding Cats and Building Teamwork – some funny videos!

Years ago, Al Breland showed me a clip of the EDS commercial that used Warren Bennis’ theme (his book of 1997) that managing is a lot like herding cats in a really funny commercial. So, when a new customer used that phrase in our discussion about building improvement and collaboration and shared focus on moving things together, I laughed and referenced the video on YouTube.

You can see it here – http://www.youtube.com/watch?v=m_MaJDK3VNE

When it comes to how groups really operate, the Herding Cats analogy is a really good one. Most top performers tend to like to do things their own way, which is one of the reasons that they tend to be top performers! And, in exercises like The Search for The Lost Dutchman’s Gold Mine, it is obvious that teams of people like to make their own decisions and choices and that leadership can only influence them, not control what they do.

(I have often likened play of Lost Dutchman like what occurred in the movie, Far and Away, where it depicts the Oklahoma Land Rush of 1889. You can see a clip of this also on YouTube at http://www.youtube.com/watch?v=yxaJY8UZxn4Yeeeee Haaaaaaa!!!!!)

What we do with Lost Dutchman and our other exercise is get participants to have some fun, make some choices, and behave. We then link the behavior to the desired outcomes of the session and get people talking about the need for clarity, the impact of leadership and collaboration, required resources to succeed and similar issues that may be perceived to occur in most organizations. This gives that management team an opportunity to address those perceptions, ask for commitment, and get things done more effectively.

You can find a full history of how EDS’ Herding Cats advertisement was constructed by checking out this site — theinspirationroom.com — where you can also see the video about The Running of The Squirrels, which is also a hoot!

You can also find a longer, updated and embellished article on this same topic by clicking on the icon below, where we add the metaphor of “herding frogs”:

The Great Frog Roundup

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

You can find some powerful tools for impacting corporate teambuildingand improving organizational performance at our website, featuring The Search for The Lost Dutchman’s Gold Mine and our Square Wheels tools:

teambuidlng products by scott simmerman

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

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