Performance Management Company Blog

Ideas on People and Performance, Team Building, Motivation and Innovation

Tag: innovation and engagement

Business Haiku on Supervisors, Training and Facitation

Here is a business haiku (5, 7 and 5 syllables) that is congruent with my thinking of the issue of supervisors and the critical need for some disruptive, bottoms-up thinking from the workplace. Are we giving our supervisors the skills needed to involve and engage their people in workplace improvement? Are we allowing them to coach performance improvement and generate the intrinsic motivation needed for long-term personal growth and success?

All I can read from dozens of sources says that the answer is NO. Supervisors are bombed with responsibilities and few of them seem able to focus time with their people to actively involve and engage them.

Does this make any real sense in the long-term?

So, here is a simple Haiku and supporting images.

supervisors and disruptive engagement training

Consider.

The Square Wheels Project is an online facilitation skills training program for supervisors and team leaders interested in gaining some new skills to better involve and engage their people for the continuous continuous improvement of workplace practices. It is simple and straightforward,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement products. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant who designs simple, powerful learning tools.

See the powerful new teambuilding game, The Collaboration Journey Challenge

You can reach Scott at scott@squarewheels.com
 See his poems and performance haiku poems at www.poemsontheworkplace.com

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO® Group®

 

What is Negative Reinforcement, a Square Wheels Innovation Framework

The key point here is that removing Square Wheels has widespread, natural systemic reinforcing impacts for improving organizational results. It is a direct and simple way to impact results, everywhere.

I am a behaviorist from way back, getting one of those doctorate thingies and playing with “behavioral engineering” back in the late 70s and working with people like Tom Gilbert and Ed Feeney and Ken Junkins. The main approach was to identify critically leveraged, high-impact behaviors and then set up mechanisms to implement changes systemically, to give performers self-reinforcing feedback that enables performance improvement. It was an interesting and effective approach that certainly has applications today in so many situations. (More on feedback here)

Feedback is all about alignment and engagement, since it focuses on giving people the information they need to be high performers. It focuses on best practices and things that can be improved with focus.

We see a LOT of this in many of the gamification approaches to accelerated learning and training in general.

In reading an excellent whitepaper on gamification in general, there was some confusion in using the term “negative reinforcement” that I thought might be useful for a blog, since it does share some different enlightening information. I even did an illustration that anchors it and shows why it would have a positive impact.

Negative reinforcement is commonly used as an alternative phrase meaning punishment.

They are NOT the same. There are three things here:

  1. Positive reinforcement works when some behavior occurs and it results in a positive outcome or response, positive from the viewpoint of the individual or the team. Positive reinforcement increases the likelihood of that behavior occurring in the future.
  2. Punishment works when some behavior occurs and a negative outcome or response occurs. Punishment reduces the likelihood of that behavior occurring in the future. It is a negative outcome.
  3. Negative reinforcement works when some behavior occurs and it results in the removal of some aversive stimulus of some kind. The removal, contingent on the behavior, causes an INCREASE in the behavior. It is a positive outcome.

There are a lot of issues involved in any stimulus / response situations. There are intrinsic rewards and extrinsic rewards and contingent and non-contingent rewards and a whole lot of “past experience” operating to determine impacts. Perceived (non-actual) links between stimulus and response can generate superstitious behaviors (article here) such as blowing on dice or wearing lucky hats.

Intrinsic rewards are personal to people while extrinsic ones (like money) are added and can generate all sorts of unpredicted impacts. (more on extrinsic rewards here and here ). Candidly, I do NOT like extrinsic rewards, since most set up competition and generate both winners as well as losers. Many people (as many as 40%) have also learned that they never win, so why even try.

So, why does generating a discussion about Square Wheels® work so well to generate motivation and engagement? Why is it so bombproof as a tool for organizational development and innovation? Because it works something like this:

Negative Reinforcement and Square Wheels and intrinsic motivation

By removing some Square Wheels, the things that work but do not work smoothly, and replacing them with Round Wheels, you do the workers the favor of helping them remove some of the aversive aspects of their work and workplace. This increases the likelihood they will repeat the behaviors, both individually and collectively. You build teamwork, alignment, and collaboration and you improve communications and you get positive actions like these:

Intrinsic Motivation, Square Wheels and LEGO by Scott Simmerman

You get to go #morebetterfaster.

tswp-logo-for-chris-for-newsletter-2

 

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

You can reach Scott at scott@squarewheels.com
Connect with Scott on Google+

Learn more about Scott at his LinkedIn site.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

 

 

Workplace FUN – ONE stupidly simple idea

Gallup just published a report that showed that only 35% of male managers in the US are engaged in their jobs. Let me repeat that — only 1/3 of males who are managing and leading other people are themselves engaged. (It is better for women, and it also shows that the teams working under women are also more engaged).

But WHAT IS THIS ABOUT? I mean, it does flow downhill and all that but is this even remotely acceptable? NO, in my belief system. How can those employees even be remotely satisfied if 2 of 3 managers don’t care?

I ginned this up for other purposes, but I will show it here since I think there is a leverage point around this somehow. I know it may offend a few people maybe, but there IS a reality here and most can agree that this IS a style of management:

Donkey Hotey's Trump Image and Samuel Goldwyn's quote

This quote was actually that of Samuel Goldwyn, the G in MGM Studios. But it does reflect a style of management that we see out there…

Today’s reality is that “this guy” is seen as a successful manager of people and a “good businessman.” The reality is meaningless; this is the perception and the model for leadership in the minds of many people.

I am not going to narrate much on this. But I will ask:

  • WHY is work not fun?
  • HOW can we shift the thinking of supervisors AWAY from “managing” — aka manipulating — and get them to be more involving and engaging?
  • How can we generate more RESPECT among people working together, thoughtfully, on shared goals and missions?

The TRUTH must be out there somewhere. The TRUST that we need for good working conditions can be developed. And we should be adding some FUN to how things work, not some gun. So, a little poem and the suggestion that you check out The Square Wheels Project, a stupidly simple training and development program focused on facilitating more asking and listening in any workplace.

#morebetterfaster Square Wheels fun poem

My personal goal is to leave a legacy with my Square Wheels® images and approach to involvement and create a learning space for managers to become more engaged in their own workplace improvement practices. The Manager IS the Motivator — who else can involve their people?

So we are trying to build a place where one can learn how to use simple tools to better involve and engage people in workplace improvement, a place that will help a supervisor build more effective communications and teamwork with their people. A place to learn, without the over-burden of Human Resources or Training Departments where one can get #morebetterfaster by simply spending 30 minutes in learning some new skills and supporting others,

 

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

Morning and Afternoon – Good Times to Step Back

This is my 505th blog post on the PMC Blog. Whodathunkit?

And, I just started up on Instagram a week ago, still trying to figure out how all that works in connection with everything else. But we are rocking and rolling. I’m in there as DrScottSimmerman and SquareWheelsGuy.

We’ve got a whole bunch of new things happening, like our new course on facilitation almost live at www.TheSquareWheelsProject.com — as of right this minute, there are only the first few videos running. Give us a couple more days!

Because I think the manager is the motivator and the manager needs to involve and engage their people to improve innovation and motivation, I popped up a Morning “poster” earlier today into Instagram and it says I should put up a few a day, so I did one for the Afternoon, too:

Square Wheels Poster on creative thinking in the morning

Thoughts on afternoon square wheels thinking of business process improvement

So, I continue to get and share new ideas in the morning and in the afternoon.

How about YOU?

For the FUN of It!

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on themes of People and Performance is here.

Square Wheels® is a registered trademark of Performance Management Company
LEGO® is a trademark of The LEGO Group

 

Stupidly Simple Square Wheels Video: Facilitating Improvement

LEGO. iPhone. Square Wheels. Engagement. Innovation. Involvement. Ownership.

See what comes to mind when you watch this 45-second video.

And we would love your comments about your thoughts as to what is happening and what happens, or the final outcome of this effort or the next steps the team might take (like looking for another round wheel)?

Chris Fisher, my son-in-law and technical guru, worked this up and gave it to me yesterday. I think it is great, but what you think is probably more important:

 

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

Mining as much Gold as WE Can!

The theme of my flagship team building game focuses on optimization of results based on collaboration between workgroups and I anchor that to the phrase used throughout the delivery,

The Goal is to Mine as much Gold as WE can!

It is about collaboration and not about competition. It is about sharing ideas and working together on common goals and a shared vision.

But that is NOT how most workplaces seem to operate, and I recently put together an article about leadership of government workers and how poorly they seem to be managed in so many workplaces. I titled it,

Leadership, Engagement, Morale in Government
– Survey Results and Ideas for Improvement —

and I used this image to anchor the basic thrust, one that might show how some of the people who participated in the different surveys might actually feel about their careers in government service:

bummed out guysI am guessing that if you are actually involved and engaged, the picture might be a little different. But the results of the surveys point to a picture more like the above.

In this same vein, maybe the situation is more along these lines:

Where is a wooden Square Wheel when I need one!

After all, the Round Wheels already exist in the wagon! All we need do is ASK…

Square Wheels Involvement tool

So I post up that blog on LinkedIn Pulse with quotes and statistics to try to increase some awareness in the issue about better management of people and performance and the many ways we can improve their involvement and engagement in workplace improvement. If you have not clicked over there yet, do so.

If you are looking for some tools, check out my website,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s quips and quotes on Poems on The Workplace is here.

Square Wheels® is a registered trademark of Performance Management Co.
LEGO® is a trademark of The LEGO Group

 

 

Which is Innovation Reality? You make the choice…

A cartoon of Håkan Forss generated a few reactions about which might better represent organizational reality. It is a good question so I thought to post up this “Discussion Blog” that is a bit different from my normal style of doing things. Your thoughts and comments would be most appreciated.

Take these two different illustrations on roughly the same thing:

Hakan's plus SWs One combined

In Håkan Forss’ illustration on the left, we have what I see as people simply rejecting the idea of a different wheel for the wagon. (click here to see an enlarged version of that illustration)

In Square Wheels One, we have people possibly unaware that different wheels exist.

•  In your experience, is the first situation more common than the second? Are people more commonly rejecting outside ideas or unaware of them?

•  Are outsiders to the team more commonly offering suggestions with the wheels from other team members who are not actively involved?

•  Are Round Wheels generally found within the wagon? Do the round wheels in an organization already exist or do they more commonly need invention?

•  Where does “disruptive innovation” appear in all this work?

•  Where are the Lean approaches operating in either or both of these situations?

•  Is leadership actively against change or are they simply unaware of a need for it?

I certainly have my views on things, which I will elaborate on Part Two of the blog, “The Square Wheels, LEGO Controversy: Thoughts on Leadership and Engagement.

What do you think about the reality of how things
generally work in most organizations?

Please add some thoughts and comments below,

For the FUN of It!

Dr. Scott SimmermanDr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here.

LEGO® is a registered trademark of LEGO A/S, a corporation incorporated under the laws of Denmark.

Powered by WordPress & Theme by Anders Norén