Performance Management Company Blog

Ideas on People and Performance, Team Building, Motivation and Innovation

Tag: NLP

The Blame Frame, Innovation and Intrinsic Motivation

In one of my LinkedIn groups, this question was posed:

Any advice on how to wisely handle the coaching of a team where the senior figures in it never get tired of playing the ‘blame game’?
So I chimed in with:

I’ve been using Square Wheels cartoons as discussion tools for 20 years now. Two come to mind for this situation and “illustrate” the issues to everyone pretty neatly.

The first illustration shows a horse pushing the Square Wheel wagon with the people on the hill in the background. I show the cartoon and ask tabletops to discuss what is going on and to generate as many ideas as they can. I allow them 5 minutes or so to brainstorm and then I go around to the different tables asking them for one thought.

Trial and Error yellow

You can easily get 20 reactions projected onto the illustration, with prominent ones like “cart before the horse” and a number of comments about what they should have done better or differently. People also project thoughts like, “the four people are about to run away over the hill” and “the people all feel pretty stupid.”

I then reframe the illustration around things like innovation and trial and error and the need for perspective and reflection. A common theme of mine with the cartoons is, “Don’t Just DO Something, Stand There!” Look from a distance. Keep trying.

What I then do is overlay a “Blame Frame” over the illustration and allow the group to discuss the impacts of focusing on errors as opposed to focusing on opportunities.

Square Wheels Trial and Error with Blame Frame

We get about 5 or 6 negative reactions to each positive one during the idea sharing. Very few people will put a positive spin on what they are seeing. So, we actually catch them being negative and talk about those impacts, the real impacts of negativity and blame, on the issues of innovation, engagement, and motivation.

I don’t have to tell anyone much of anything; they figure it out all on their own as they reflect on what they just did and even how the response of others then reinforced their own negativity. Sometimes, they even reject the positive spins that someone might put on it.

For me, the kinesthetic and the self-induced awareness are keys in generating the cognitive dissonance they need, individually and collectively, to change their future choices. The reality and reframing is really something along these lines:

Trial and Error Murphy's Law words
The key is perspective. The key is to look and consider possibilities for continuous continuous improvement. Simple. Step back from the wagon!

Oh:  “Boss spelled backwards is self-explanatory.” That is also a useful dynamic to anchor. We get a lot more with intrinsic motivation that comes from success. Blame only makes the Boss feel better.

—————–

If you like this overall approach, please note that I did a similar but differently-focused blog along similare themes back in 2012 that you might find interesting. Click on the image link below to see those writings:

Elegant Solutions

For the FUN of It!

square wheels author

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.

Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: pinterest.com/scottsimmerman/
Scott’s blog on Poems and Quips on Workplace Improvement is here.
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Communications, Pressure, and Stepping Back from the Wagon

We use the metaphor of “Stepping back from the Wagon” as a way of saying that perspective and distance are often very useful tools for managing change and improvement and improving communications. If you are always seeing things from what NLP calls the “First Person Perspective,” it is very difficult to see things clearly and to identify opportunities.

In my work, I use the Square Wheels wagon and the image below as a tool to get people to look at things from a “Second Person Perspective,” from the position of a viewer. It’s the basis of our various Square Wheels Toolkits.

SWs One green color thin

And we play with different ways of seeing things, adding other metaphors and themes.

Discover the Road haiku

The idea is to generate a good learning opportunity and a chance to see things differently.

David Zinger sent out an email to his Employee Engagement membership that I thought was really pretty neat. It also hits on this theme of perspective. It is about a conversation and listening skills, too. Click on the image-link to see this short video

Google ChromeScreenSnapz001

It’s Not About the Nail is from Jason Headley on Vimeo.

One of my favorite exercises on the theme of organizational improvement, motivation and feedback builds similarly. I show leadership or managers the following illustration and ask them to brainstorm about what is happening, so they can share their thoughts on the situation:

Trial and Error 2

Take a minute and think about this.

What invariably happens is that the group will focus on all the things that are apparently done wrong or that should have been done differently. I elaborate on this theme with other illustrations and content information in this other blog post, but the idea anchors to these simple thoughts:

  • The reality is that we need perspective
  • The reality is the improvement is often incremental
  • The reality is that success will generate more success
  • The reality is that punishment or criticism will stop most improvement
  • The Big Ideas are often close at hand

A great deal about organizational performance improvement is simple to understand. People need goals and achievable goals are motivating. Coaching for incremental improvement is important and people require positive feedback in order to improve results. A focus on the negative will cause people to quit or simply stop trying. Teams can self-support the individual team members but the leadership must also support the team.

It is all about getting more done and continuous continuous improvement of the ways things work.

That is the approach we suggest for people using our Square Wheels cartoon toolkits and our team building simulations,

For the FUN of It!

Scott and I&I w title

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant. 
Connect with Scott on Google+ – you can reach Scott at scott@squarewheels.com

Follow Scott’s posts on Pinterest: http://pinterest.com/scottsimmerman/

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Superstitions, Behavior, and Friday the 13th

In the email this morning was a short article on “Workplace Superstitions” sent to me in the Promotional Consultant Today newsletter. The author of the short article, Marijane Funess, talks about her own superstitions like wearing the same pants to business meetings or the same hat to her son’s baseball games.

Given that today is Friday the 13th, a short blog seems appropriate. According to some, fear of this date is the most widespread superstition in the US today. Some people refuse to go to work on this date, some won’t eat in restaurants and there sure aren’t many weddings scheduled for today (not that it would affect the divorce statistics all that much, in my opinion).

From About.com:

Legend has it: If 13 people sit down to dinner together, one will die within the year. The Turks so disliked the number 13 that it was practically expunged from their vocabulary (Brewer, 1894). Many cities do not have a 13th Street or a 13th Avenue. Many buildings don’t have a 13th floor. If you have 13 letters in your name, you will have the devil’s luck (Jack the Ripper, Charles Manson, Jeffrey Dahmer, Theodore Bundy and Albert De Salvo all have 13 letters in their names). There are 13 witches in a coven.

There is even a phobia – Paraskevidekatriaphobics — for people afflicted with a morbid, irrational fear of Friday the 13th. The Fear Factor may be as high as 21 million Americans may have that – roughly 8% of the people! But the Chinese and ancient Egyptians consider the number lucky!

And if you are a movie goer or a Tom Hanks fan, there was also the possibility that it relates to The Crusades and The Templars. The Da Vinci Code holds that the stigma came about because of a single event that happened nearly 700 years ago in France. As recounted by Katharine Kurtz in Tales of the Knights Templar (Warner Books, 1995):

On October 13, 1307, a day so infamous that Friday the 13th would become a synonym for ill fortune, officers of King Philip IV of France carried out mass arrests in a well-coordinated dawn raid that left several thousand Templars — knights, sergeants, priests, and serving brethren — in chains, charged with heresy, blasphemy, various obscenities, and homosexual practices. None of these charges was ever proven, even in France — and the Order was found innocent elsewhere — but in the seven years following the arrests, hundreds of Templars suffered excruciating tortures intended to force “confessions,” and more than a hundred died under torture or were executed by burning at the stake.

Why are we superstitious? Well, it may have some adaptive benefits. Superstitious behavior is a response to an environmental situation. It is based, in part, on the belief that A influences or precedes B:

  • If you blow on the dice, you’ll get lucky and roll the number wanted.
  • Finding a four-leaf clover will bring you luck.
  • Eating this food at that restaurant will cause a Big Sale to occur for you.
  • Taking out a new / old / recovered golf ball will help you hit over the pond.
  • Wearing the same baseball socks will help the streak continue.

Superstitions can be positive, because they can focus attention on an upcoming event and that attention may improve performance. They can generate ritualized and rhythmic behavior, such as preparing to strike a cue ball in a game of pool – the professional players all go through a “pre-shot preparation” ritual that helps their performance.

And superstitions can be tied to the negative, an avoidance kind of thing that can decrease results. They share a lot of commonalities with phobias in that a belief about something impacts behaviors. Having a black cat walk across your path will NOT cause you bad luck. Wishing on the first star you see will not get that wish into reality by itself. Not blowing out all the birthday cake candles is not really a long-term problem for you.

Rituals can be good or bad, and some writers think that there might even be a biological basis and benefit for their existence! In the writings of Fuller Torrey in, “Witchdoctors and Psychiatrists,” a book I read dozens of years ago. He suggests that those people who believed in the healing powers of “the doctor” were more likely to live. By genetic selection, they would breed more with others of similar beliefs (since the ones that died would no longer be breeding, of course). So, the belief impacted the people. Today, we know that “The Placebo Effect” will cause a sugar pill to have the same positive impacts on some biological problem as does a medicine.  The belief that you are taking a cure will be as strong a positive factor as actually taking a drug to solve a medical problem. (Let’s not get into psychosomatic illnesses – the ones that people “believe” they have and which can cause them real problems.)

Most of us have some superstitions. Most of them are innocent and non-impactful. But some of them can be distracting and some of them, for a few, can be pretty debilitating when they manifest as full-blown phobic reactions.

Rituals can be good, if they prepare you for something like a presentation. There are a lot of things that presenters do that are “superstitious” in nature, like having a checklist of all the things they need to have in the room or that they want in particular presentations. There are rituals that teams go through before hitting the playing field. There are rituals we go through to prepare ourselves for the day! (Keep taking those showers, folks!)

As I generally say about the Square Wheels One cartoon,

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It is USEFUL to occasionally Step Back From The Wagon

It is helpful to view things from a dissociated, other-person’s-viewpoint than to look at things continually through your own eyes. Consider the situation like a TV Show, and instead of being the actor, choose to be the viewer. You can probably see things more clearly and less emotionally.

But me, I will continue to wear my Tar Heels baseball cap when we are playing and my Philadelphia Phillies cap when we make the Baseball World Series again. For now, I will keep that last one in the closet. And knock on wood, we will get there again soon!

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Note: There is a good bit of literature in the field of NeuroLinguistic Programming (NLP) that gets into the underlying anchors of behavior. Triggers are established between stimulus and event (classical conditioning) that often lead to superstitious behavior or phobias. NLP has techniques that can help deal with these clinical problems or to aid in the establishment of Positive Resource States that help support high performance. It is interesting stuff, for sure.

Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant. Connect with Scott on Google+

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