Decision-making and motivation, two related but pretty complex issues. If you read some blogs, you might think that there is some silver bullet to get a grip on these thing. But in my thinking,
It is Dangerous to Know The Answer.
Dangerous only because once you think you know, then you will stop looking… (You can see a lot more about this paradox in my article on managing and leading change, along with a joke and a surprising set of punchlines. Click here to see that article on change and thinking.
And sometimes, it is simply hard-headeness and stubbornness that gets in the way of making better decisions about things. We select ideas from “considered options” and if we already know the answer to something, we are not often willing to spend the time and energy looking for alternatives.
A blog I read recently said,
Over fifty years of scientific research has revealed that there are three distinct styles of decision-making. Each of us can make decisions in all three ways, but we tend to develop a preference for one more than the other two. This preference becomes a subconscious force, affecting the decisions we make on a daily basis and shaping how we perceive the world around us and ourselves. The three decisional styles are personal, practical, and analytical.
Well, that sure seems like a simple answer. Gee, only three styles… And there may be some truth in that. (You can find the blog post here.)
My experience lends me to believe that things are a bit more complicated than that. In a LinkedIn thread on this subject, I responded with this:
There are a variety of patterns of decision-making and I will take a position that no one assessment would possibly cover them all, but that it might give some clues as to patterns and preferences.
From the NLP literature, there are different “convincer systems” that operate to confirm a decision prior to action. I am a kinesthetic decision maker — I gotta feel that it is right “in my gut” before doing things. But I am also an auditory processor of information, so that my self-talk about it is good.
We all have different sorting styles for dealing with information, which is another thing I like from the NLP literature. I prefer fast, big-chunk, random possibilities sorting, which others would prefer to sort things in a slower, smaller unit, sequential way looking for outcomes. (There are 7 other patterns that are used, like sorting for I, You or Us, for example.)
From the old Kepner-Tregoe literature, there is a flow chart for decision making. (It is now called something else) but there is a logical and “scientific” framework for dealing with information.
From the work of Ned Herrmann is the HBDI tool, which gets into how individuals and teams think.
You have the Six Thinking Hats of Ed DeBono, which is really easy to teach and to do and which generates a variety of different teams.
Some organizations, like the Nuclear Power Institute, teach their teams to always appoint someone who functions as Devil’s Advocate, whose role is to ALWAYS challenge every decision from different viewpoints and positions, to insure that people have thought about it from all sides.
Gene Calvert wrote a book called High Wire Management years ago that looked at decision-making from a risk management viewpoint, and how most really successful managers look at and deal with risk (with some surprising findings, actually).
It is a rich literature about how individuals and teams make decisions, one that will insure that you will want to use a team process for so many complex decisions about things. And that is just the decision-making side of all this.
The “motivational” side of things gets even wilder. I have a doctorate degree in that kind of stuff but will basically say that if anyone give you, “The Answer” to all this, run yelling…
Dan Pink’s stuff is pretty good. You can see a great video, one that animates the key points and is 10 minutes long, by clicking here.
Daniel Kahneman’s book Thinking, Fast and Slow, is absolutely the best thing I have read in a long time. I will be writing a lot more about his work and how it impacts performance in other blogs – I exchanged my library copy and purchased one for myself.
Lastly, don’t get confused. Just understand that you don’t know how all this really works and that you don’t need to. Work to involve and engage other people, give the process some time, and realize that you do not need to be either a Hero or a Victim in all this!
Yeah, there are a LOT of models out there and they all serve different purposes. As that statistician George Box (who was repeatedly quoted by Deming) said,
All models are wrong.
Some models are useful.
And I like the Kahneman model, which I adapted as follows about “What I see is all there is.”
I think any framework can be useful as a way of understanding the things that operate around us. I will just repeat myself and say that when it comes to people and brain functioning, it gets a bit more complex…
We’re made up of a lot of different individuals and there will soon be FIVE different generations of workers in the workplace, as I write about in this post. You can rest assured that decision-making and motivation will continue to increase in complexity.
What I see is a continuing need in the workplace is for simulations like The Search for The Lost Dutchman’s Gold Mine and the different Square Wheels games like Collaboration Journey, tools that get people into a decision-making mode and where teamwork and interactions lead to opportunities to discuss decisions and thinking and collaboration and all those things that are necessary for top performance.
Find out more about our simple Square Wheels Facilitation Toolkit at this link:
People perform better when they are aligned to shared goals and common visions and where they have some trust in each other. Our programs are designed as tools for that kind of team improvement process,
For the FUN of It!
Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.
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Scott’s blog on Poems and Quips on Workplace Improvement is here.