For two dozen years, I have used a “strength building” illustration as step one to discuss how training is not always a good solution to performance improvement problems. It is the old Bob Mager, “If you put a gun to their head, can they do it?” kind of framework in that it separates a skillset from a motivation. Simply put, if people can do the job, they don’t need more training to do the job.
Training is a good thing if skills are deficient, but we often see new people demonstrate the skills as they are coached but then not demonstrate those same skills over time. Something else is happening and workplace systems and processes are often a good place to look for new Best Practices and ideas to improve motivation and teamwork.
So, while training is a GOOD thing, and often one of those reinforcers for workplace performance, it is not THE solution most of the time.
My suggestion is to step back from the wagon and change perspective. Ask people for ideas and listen to issues and opportunities. That is the nature of The Square Wheels Project.
So, here is a little ditty poem about those issues and opportunities. I hope you like it!
Note that training WILL often generate a 2 or 3% improvement in performance since the wagon pushers WILL be a little stronger!
But maybe that time could have been better used for engagement…
For the FUN of It!
Dr. Scott Simmerman is a designer of team building games and organization improvement tools. Managing Partner of Performance Management Company since 1984, he is an experienced presenter and consultant.
You can reach Scott at firstname.lastname@example.org
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Square Wheels® is a registered trademark of Performance Management Co.
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